Customer Service Operative
STATSports
full-time
Posted on:
Location Type: Hybrid
Location: Newry • United Kingdom
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About the role
- Be the first point of contact for customer queries received via social media, email, live chat etc
- Follow up on orders internally to ensure timelines for customers are in line with company policy.
- Use internal systems to prioritise, escalate and resolve customer queries quickly.
- Resolve and close-out of all complaints working quickly, in line with internal SLAs.
- Pass on potential sales leads to the relevant departments.
- Follow communication procedures, guidelines, and standard operating procedures.
- Sometimes during busy periods you’ll work non-standard hours to make sure we can continue to provide world-class customer support.
Requirements
- Experience in a customer support role or similar CS role
- Experience in dealing with customer queries and complaints in one or more of the following channels: email, online chat, social media, phone
- Experience using Microsoft systems, including Excel, Word and Outlook
- It’d be great if you have
- Experience using Zendesk or using another ticket-based customer service system
- Experience providing technical support to customers
Benefits
- Work hard, we celebrate success and creating something special.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttechnical supportcomplaint resolutionorder follow-upquery escalationSLA adherence
Soft Skills
communicationproblem-solvingtime managementcustomer service orientation