STATSports

Technical Support Engineer

STATSports

full-time

Posted on:

Location Type: Remote

Location: Australia

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Job Level

Junior

Tech Stack

AngularCloudMacOSMySQLSQL

About the role

  • Acting as the primary technical point of contact for software-related queries, resolving complex full-stack and mobile application issues from initial investigation through to resolution
  • Diagnosing and resolving issues with USB-connected hardware, including device detection failures, driver conflicts, power delivery issues, firmware compatibility, and data transfer errors across Windows and macOS
  • Supporting end-to-end USB workflows such as device provisioning, firmware updates, secure data extraction, and troubleshooting physical connection faults (cables, ports, hubs, docking stations)
  • Providing support for network-connected devices, including configuration, connectivity troubleshooting, IP/DHCP issues, firewall restrictions, and Wi-Fi/Ethernet performance problems
  • Diagnosing data transmission and synchronisation issues between devices and cloud or on-prem systems, using logs, packet-level reasoning, and network diagnostic tools
  • Becoming a product champion, developing deep expertise in our product suite and identifying opportunities to improve reliability, usability, and customer experience
  • Assisting with release management, including preparation, documentation, and deployment of software updates and patches to our global customer base
  • Contributing to the evolution of Technical Support processes, participating in RCPS sessions to prevent recurring issues and improving long-term product quality
  • Partnering with Account Managers and Customer Success teams to deliver a premium, end-to-end support journey for all customers

Requirements

  • 1–3 years’ experience in a fast-paced IT application support, technical support, or junior development environment
  • Foundational knowledge of C# (or similar object-oriented languages) and Angular
  • Comfortable working with SQL databases such as MySQL
  • Enjoy applying critical thinking and structured problem-solving to technical challenges
  • Solid understanding of defect and incident management within the Software Development Lifecycle
  • Confident troubleshooting across both Windows and macOS environments
  • Communicates clearly and can document complex customer issues with strong attention to detail
  • Take full ownership of customer problems and see them through to resolution
  • Enjoy collaborating across engineering, product, and customer-facing teams
  • Nice to have (but not essential): Practical experience working with the ITIL framework, particularly incident and problem management
  • Familiarity with support and ticketing tools such as Zendesk, Jira Service Management, or similar
Benefits
  • A customer- and product-focused support role where your work directly supports tools used in elite sport
  • The opportunity to develop deep technical knowledge across software, hardware, and networking
  • Exposure to real-world engineering challenges and close collaboration with product and development teams
  • A culture that values ownership, learning, quality, and continuous improvement
  • The chance to support athletes and teams performing at the very top of their game
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
C#AngularSQLMySQLUSB workflowsnetwork troubleshootingdata transmissionincident managementdefect managementSoftware Development Lifecycle
Soft Skills
critical thinkingstructured problem-solvingattention to detailownershipcollaborationcommunication