Manager, Solution Delivery
Pfizer
JavaPython
Senior Manager, Information Technology – IT
States United Democracy Center
full-time
Posted on:
Location Type: Hybrid
Location: Washington • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 per year
Job Level
Senior
Tech Stack
Cyber Security
About the role
- Provide hands-on technical support for staff, resolving hardware, software, and network issues
- Communicate solution plans, provide estimated timelines, and follow up with staff to ensure full resolution of issues
- Manage user accounts, permissions, and access across various platforms, including Microsoft 365
- Maintain and optimize usage of M365 and other applications
- Implement and uphold cybersecurity policies and best practices
- Act as the primary point of contact between States United and our MSP and cybersecurity consultants
- Oversee and maintain an accurate inventory of organizational technology assets, and aid in development of the IT budget
- Monitor systems to ensure they remain in good working order, identify technological needs, and recommend innovative solutions
- Develop and execute proactive business continuity plans and risk management protocols for IT systems
Requirements
- 5+ years of experience in IT support and system administration
- Bachelor's or associate degree in computer science, information technology, or other relevant field of study
- Strong knowledge of Microsoft 365, SharePoint, and general IT infrastructure
- Understanding of cybersecurity best practices and ability to implement security initiatives
- Experience in configuring and troubleshooting Apple and Windows systems
- Experience working with IT vendors and/or MSPs
- Experience managing artificial intelligence platform(s)
- Project management experience
- Ability to troubleshoot and resolve hardware, software, and network issues
- Strong communication and problem-solving skills
- Ability to work non-traditional hours as needed
- Ability to travel as needed
- Ability to work in our Washington, D.C office on a regular basis
Benefits
- 100% employer paid health, vision, and dental plans
- matching retirement benefits
- generous paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportsystem administrationMicrosoft 365SharePointcybersecurityhardware troubleshootingsoftware troubleshootingnetwork troubleshootingApple systems configurationWindows systems configuration
Soft skills
communicationproblem-solvingproject management
