StarTech.com

Customer Success Manager

• Build and nurture relationships with Technology professionals at high opportunity end customers.
• Identify and deliver new value propositions that strengthen customer loyalty.
• Systematically capture pertinent data regarding contacts, companies, and their content and product/category preferences.
• Facilitate seamless cross-functional collaboration within the broader organizational matrix.

Manager

• Leading, mentoring, and developing a highly engaged team of software developers and team leads.
• Managing multiple software development projects through the full Software Development Lifecycle (SDLC), from planning through production release.
• Partnering with business stakeholders, IT leadership, and cross-functional teams to deliver scalable business solutions.
• Driving Agile and Scrum best practices, development processes, release planning, and continuous improvement initiatives.
• Providing leadership and oversight for enterprise application architecture, design decisions, and technical direction.
• Evaluating technical trade-offs and ensuring solutions align with business objectives, scalability requirements, and long-term technology strategy.
• Supporting application modernization initiatives and cloud-based solutions leveraging Microsoft Azure.
• Managing development workflows, planning activities, and delivery metrics using Jira and the Atlassian platform.
• Identifying opportunities to improve team effectiveness, documentation, governance, and operational processes.
• Contributing to strategic initiatives including AI adoption, international expansion projects, and enterprise technology transformation efforts.

Manager, Application Development

Pricing Analyst

• Develop and execute pricing strategies that maximize profitability by aligning prices with customer-perceived value
• Lead competitive pricing analysis and market intelligence efforts to strengthen StarTech.com's market position
• Develop a deep understanding of IT buyer behavior and partner with Product and Marketing teams to create pricing structures
• Own omni-channel pricing strategy and governance across distribution, reseller, Amazon, and direct channels
• Establish pricing performance metrics, leverage pricing tools and technologies, and implement governance frameworks

Customer Success Manager

Manager, Application Development

Pricing Manager