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Business Development Manager

Bilingual

• Act as the first point-of-contact for customers.
• Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility.
• Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf.
• Assess customer needs using probing questions and recommend appropriate StarTech.com products.
• Offer innovative solutions tailored to meet unique customer requirements.
• Identify sales opportunities and escalate to the appropriate internal teams.
• Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products.
• Gather and document each interaction with a customer in the Customer Relationship Management platform. Regularly follow up and attempt to resolve any outstanding customer issues.

Bilingual Technical Advisor – English, Spanish

• Act as the first point-of-contact for customers.
• Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility.
• Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf.
• Assess customer needs using probing questions and recommend appropriate StarTech.com products.
• Offer innovative solutions tailored to meet unique customer requirements.
• Identify sales opportunities and escalate to the appropriate internal teams.
• Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products.
• Gather and document each interaction with a customer in the Customer Relationship Management platform.
• Regularly follow up and attempt to resolve any outstanding customer issues.