Customer Success Manager

StarTech.com

Customer Success Manager at StarTech.com building technology relationships within Global 5000 organizations. Leading strategic customer engagement to drive long-term loyalty and revenue growth.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Build and nurture relationships with Technology professionals at high opportunity end customers.
Identify and deliver new value propositions that strengthen customer loyalty.
Systematically capture pertinent data regarding contacts, companies, and their content and product/category preferences.
Facilitate seamless cross-functional collaboration within the broader organizational matrix.

Requirements

What you’ll need

At least 10 years of experience in business development and commercial team leadership in the information technology industry, focused on connectivity hardware (preferred) or an adjacent technology focused industry.
Track record of exceptional listening, analytical and problem-solving capabilities requiring interaction with multiple departments internally and external execution across a multi-tier value chain.
Demonstrated tenacity, customer-orientation, and the ability to initiate relationships with IT decision-makers at large and/or high-potential organizations.
Demonstrated understanding of customer needs, and experience translating customer needs into business results/growth.
Experience crafting, developing, and executing cross-functional business plans that enable the collaboration of various departments and stakeholders to achieve company objectives.

Benefits

Comp & perks

Remote work environments
Continuous use of a multi-monitor workstation with frequent video calling
Ability to travel as required for customer meetings, industry events, and internal in-person meetings at the company office(s)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business developmentcommercial team leadershipanalytical capabilitiesproblem-solvingcross-functional business planscustomer needs analysisvalue proposition developmentdata capturecustomer loyalty strategiesexecution across multi-tier value chain

Soft Skills

relationship buildinglisteningcustomer orientationtenacitycollaborationcommunicationinterpersonal skillsorganizational skillsstakeholder engagementadaptability