STARLIMS

Sales Development Rep

• As a Sales Development Representative (SDR), you are the first human touchpoint for prospects evaluating STARLIMS.
• Your primary focus is rapidly responding to inbound leads (target: under 5 minutes) via phone and email, discovering whether they have a real business need for LIMS, and booking high-quality meetings for our Account Executives.
• This is a high-activity, high-learning role where you’ll be speaking with lab managers, quality leaders, IT stakeholders, and other technical buyers.
• Rapidly respond to leads via phone and e-mail and assist prospects during the early stages of the evaluation process
• Qualify inbound and source outbound leads by researching accounts, identifying key players, and generating interest
• Book meetings for our sales team, and ensure a smooth handover of prospects and customers
• Meet and exceed monthly quota to ensure pipeline objectives and submit pipeline commits on a weekly basis
• Understand the STARLIMS value proposition, our market and industry, and our buyer, using that to have better customer communications
• Capture and communicate customer requirements, both from technical and non-technical buyers
• Add and maintain accurate CRM records, including call notes, next steps, and customer communications so sales reps are ready for the next meeting
• Provide feedback to sales and marketing leadership, inducing customer priorities, pain points, and needs
• Leverage social media to connect with prospects and advance deal cycles.

Sales Development Representative

Implementation Specialist

• Lead customer deployments in GMP-regulated environments, including project coordination, installation, documentation, and validation support.
• Deliver core team training, configuration activities, and end-user / administrative training.
• Conduct product demonstrations and on-site or remote technical seminars.
• Resolve software and related hardware issues for current customers via on-site visits, phone, email, and remote sessions.
• Partner with clients to align operational data, configurations, test methods, and reports with their QC Microbiology workflows.
• Contribute to documentation, training materials, and project plans.
• Manage multiple projects and assignments simultaneously, including pre-sales scoping and sales-to-service transitions.