Senior Technical Support Analyst, SQL Specialist
StarCompliance
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Serve as a senior escalation point for complex issues in a SaaS compliance platform environment
- Take end-to-end ownership of support requests and high-priority incidents
- Write, analyse, and optimise T-SQL queries
- Apply strong knowledge of Windows Server and Azure environments
- Support and monitor Azure-hosted applications using tools such as New Relic
- Collaborate with Development, Product, and Infrastructure teams
Requirements
- 5+ years of experience supporting enterprise web applications or SaaS platforms in a Microsoft technology environment (MSSQL, IIS, Azure, Windows Server).
- Demonstrated experience troubleshooting complex technical issues involving web applications, databases, and cloud infrastructure.
- Proven ability to manage multiple support requests or incidents while maintaining responsiveness and quality.
- Strong interpersonal and communication skills in client-facing environments.
- Degree (or equivalent qualification) in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
- Integrity and Ethics
Benefits
- Client-Facing Technical Support
- End-to-end ownership of support requests
- Advanced Microsoft SQL Server (MSSQL) expertise
- Troubleshooting in Windows & Azure environments
- Application monitoring & performance optimization
- Continuous improvement initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
T-SQLWindows ServerAzureSaaSweb applicationsdatabasescloud infrastructuretroubleshootingincident managementsupport requests
Soft Skills
interpersonal skillscommunication skillsclient-facingresponsivenessquality managementintegrityethics
Certifications
degree in Computer Sciencedegree in Information Technologyequivalent qualification