Starbucks

Human Resources

• Influence – provide consultation and support to coffeehouse leaders on performance management, employee and labor relations issues and applicable company policies and employment laws, in accordance with Starbucks Mission and Values.
• Serve as an advocate – solicit and listen to partners’ ideas, questions and concerns. Take an active role in resolving roadblocks or investigating workplace concerns within the context of a growth mindset.
• Provide information and facilitate partners' ability to obtain information about Partner Resources programs.
• Collaborate – close collaboration with peers, sr. partner resource business partners, labor relations and other Partner Resources COE specialists for guidance and to ensure consistent and equitable application of Starbucks policies, procedures, standards.
• Participates in team calibration discussions to ensure that consistent advice is provided.
• Manage assigned workload of cases; ensuring that cases are prioritized, responded to and handled according to Standard Operating Procedures.
• Prepare detailed case documentation and related communications; ensuring clarity, accuracy and the appropriate level of detail.
• Support – participate in projects to improve the partner experience and/or drive efficiency. May lead one or more work streams of a related project.

Partner Relations Consultant – Labor

Administrative Assistant

• Provides administrative support to multiple executives.
• Proactively manages executive calendars with attention to accuracy, detail and allocation of time and resources to promote productivity and successful execution of executive and team goals and objectives.
• Recognizes the need to reprioritize as appropriate if business initiatives change and acts independently to realign executive priorities.
• Performs general administrative activities including screening and directing incoming phone calls, composing and typing general correspondence including emails and prioritizing, distributing and acting on mail.
• Serves as a point of contact for the business unit or department.
• Answers questions, directs requests to appropriate partners and works with other partners effectively to exchange information.
• Escorts visitors.
• Organizes, hosts and facilitates activities such as team and cross-functional meetings, conferences and department activities.
• Directs and executes complex administrative projects including coordinating, tracking or analyzing budgets; researching information to respond to questions; updating databases and organizational charts; creating monthly reports or analyses; organizing large volumes of materials.
• May research background material and collect data for reports, meetings, events and correspondence.
• Utilizes advanced technical skills to create dynamic charts, tables, graphs and presentation materials, sometimes containing confidential content, ensuring that the final product has been edited for spelling, grammar and layout.
• Works with facilities department in planning and organizing team space maintenance and facilities moves.
• Provides support and resources to department hiring managers for new partner setup and immersion activities.
• Organizes and schedules team and department meetings, arranges for live and telepresence audiovisual equipment, sets up meeting facilities and may take meeting minutes.
• Initiates special projects and process improvements based upon observations of department needs. Ensures that the projects achieve the expected results within the specified timeframe and on budget. May direct the work of others.
• Schedules executive domestic and international travel in compliance with existing policies and procedures. Proactively addresses all aspects of executive's travel such as currency, weather, culture and locale to ensure executive's effective use of time and resources to promote productivity.
• Actively engages with executive's direct report team to ensure alignment of priorities and open communication paths. May attend direct report team meetings as requested.
• Serves as a peer leader to administrative team within function.
• Advises department in the use of the business unit or department's products and services. Takes initiative to provide training and coaching when appropriate.
• Advises department in awareness of and compliance with company policies and procedures. Takes initiative to provide training and coaching when appropriate.
• Supports executive, department and administrative team in coffee education as a part of Starbucks core business.
• Maintains regular and punctual attendance.

• Collaborate with Partner Resources specialist teams and cross-functional partners to advance US priorities and deliver business outcomes
• Provide PRO partnership across the US Coffeehouse PRO leadership team, bringing a customer-focused lens to every interaction
• Equip Partner Resources teams with insights to solve problems and make informed decisions by synthesizing, and sharing data, analysis, and insights
• Partner in team priorities by aligning PRO tools and plans to deliver simple, effective solutions
• Embody Starbucks Mission & Values and create moments for partners to win together as one team

Senior HR Business Partner Associate

• Lead market engagement strategies that prioritize labor relations education, coaching support and risk mitigation for assigned markets while building leader capabilities.
• Ensure alignment with Starbucks’ Mission and Values in all labor relations activities.
• Analyze business and partner experience data to identify trends and inform decision-making.
• Cultivate relationships with union representatives and internal stakeholders to maintain positive partner relations.
• Serve as a trusted advisor in all labor relations matters, proactively minimizing risks to the partner experience.
• Facilitate strategic guidance and consultation on all labor relations issues across, retail, support and PRO teams.

Senior Labor Relations Business Partner

Account Executive

• Lead a team of account managers responsible for the day-to-day management of regional grocery licensees, providing coaching, direction, and performance oversight to drive consistent outcomes.
• Own the health and performance of the regional grocery portfolio, identifying opportunities to accelerate growth, improve operational execution, and strengthen partner and customer experience.
• Build and sustain strong licensee partnerships, acting as a trusted advisor and primary point of escalation while aligning on mutual goals, expectations, and long-term success.
• Drive business reviews and performance routines with licensees, using data and insights to identify trends, diagnose challenges, and implement action plans.
• Ensure operational excellence and brand standards, partnering with cross-functional teams and enablement resources to support compliance, readiness, and continuous improvement.
• Translate enterprise strategies into actionable plans for licensees, ensuring successful execution of programs, promotions, and key initiatives.
• Partner across licensed coffeehouse functions (strategy, enablement, operations, and product) to bring forward field insights and ensure solutions are practical and scalable.
• Champion consistency within the Target/Regional Grocery archetype, helping define and scale best practices across similar licensee models.
• Navigate complexity across US and Canada markets, ensuring alignment with regional nuances while maintaining enterprise standards.

Partner Relations Consultant – Labor

Administrative Assistant

Senior HR Business Partner Associate

Senior Labor Relations Business Partner

Account Director – Regional Grocery, North America Licensed Coffeehouses