Star Sleep & Wellness

Clinical Coordinator

• Manage a column of in-person patients each day, handling communication before, during, and after appointments.
• Complete clinical tasks including vitals, intra-oral scans, oral photos, pharyngometer, and rhinometer.
• Provide education to patients related to treatment options and their treatment plan.
• Support medical and dental providers by conducting comprehensive patient passoffs.

Bilingual

• Manage a column of in-person patients each day
• Handling communication before, during, and after appointments
• Adhere to standards of care set by Medical Director
• Establish a relationship link with patients for continuity of care
• Complete clinical tasks such as vitals and intra-oral scans
• Provide education to patients on treatment options
• Assist with troubleshooting treatment plans
• Support medical and dental providers with patient pass offs
• Send orders to labs with proper documentation
• Maintain accurate patient charts and notes
• Complete scheduling and patient payment duties

Clinical Coordinator – Bilingual Preferred

General

• Manage a column of in-person patients each day
• Handle communication before, during, and after appointments
• Complete clinical tasks including vitals, intra-oral scans, and oral photos
• Provide education to patients related to treatment options and their treatment plan
• Conduct comprehensive patient handoffs with medical and dental providers
• Complete scheduling and patient payments accurately

Manager

• Provide day‑to‑day support for clinical team
• Lead and develop team members for high performance
• Maintain quality control and operational excellence
• Manage financial and inventory processes
• Identify opportunities for business growth and improvement

Clinical Manager

• Manage a column of in-person patients each day
• Handle communication before, during, and after appointments
• Establish a relationship link with the patient
• Complete clinical tasks including vitals, intra-oral scans, oral photos, pharyngometer, and rhinometer
• Provide education to patients related to treatment options and their treatment plan
• Assist with troubleshooting treatment plans during post-care appointments
• Support medical and dental providers by conducting comprehensive patient pass offs
• Send orders to labs with appropriate documentation when patients move forward with treatment
• Take detailed notes throughout appointments and complete patient charts in a timely and accurate manner
• Complete duties related to scheduling and patient payments with a high level of accuracy
• Uploading required documents into EMR software when necessary

• Provide day-to-day support for the clinical team
• Lead, coach, and develop team members
• Oversee patient appointment schedules
• Maintain quality control for clinical workflows
• Manage reports and performance data

Administration

• Coordinate with Director on daily priorities and updates.
• Assist Director with New-Hire training process.
• Assist, Incentive ideas and gifts, Planning birthday celebrations and décor setup.
• Participate in weekly Front Administration leadership meetings and 1:1s.
• Conduct observations and provide feedback to Director.
• Gather feedback/observations for SWOT analysis for Director.
• Help draft huddle notes for weekly meetings and mini huddles.
• Rotate leading team huddles; develop ideas, themes, and prizes.
• Assist in 30-60-90-day new hire meetings with feedback and observations.
• Monitor training progress and compliance with policies across locations.
• Supervise administrative staff and oversee daily workflows.
• Escalate behavioral concerns or issues to Director.
• Act as primary point of contact for Front Administration team when Director is out.
• Provide leadership presence by rotating locations and maintaining visibility.
• Set and follow rotation travel schedule to cover region consistently.
• Coach, mentor, and provide real-time guidance and feedback to team members.
• Advise on handling challenging patient walk-ins.
• Maintain proficiency in front-related tasks to provide coverage when team members are out.
• Monitor daily task volumes to ensure team metrics are met.
• Assist with seat coverage during high-volume periods or when multiple team members are out.
• Assist in overseeing Remote Assistants (RA) and RA training.
• Support specialist front team members with training to prevent stress or delays.
• Continue leading team huddles and maintaining engagement activities.

Clinical Coordinator

Clinical Coordinator – Bilingual Preferred

Clinical Coordinator

Clinical Manager

Clinical Coordinator

Clinical Manager

Assistant Patient Administration Manager