Star Sleep & Wellness

Administration

• Coordinate with Director on daily priorities and updates.
• Assist Director with New-Hire training process.
• Assist, Incentive ideas and gifts, Planning birthday celebrations and décor setup.
• Participate in weekly Front Administration leadership meetings and 1:1s.
• Conduct observations and provide feedback to Director.
• Gather feedback/observations for SWOT analysis for Director.
• Help draft huddle notes for weekly meetings and mini huddles.
• Rotate leading team huddles; develop ideas, themes, and prizes.
• Assist in 30-60-90-day new hire meetings with feedback and observations.
• Monitor training progress and compliance with policies across locations.
• Supervise administrative staff and oversee daily workflows.
• Escalate behavioral concerns or issues to Director.
• Act as primary point of contact for Front Administration team when Director is out.
• Provide leadership presence by rotating locations and maintaining visibility.
• Set and follow rotation travel schedule to cover region consistently.
• Coach, mentor, and provide real-time guidance and feedback to team members.
• Advise on handling challenging patient walk-ins.
• Maintain proficiency in front-related tasks to provide coverage when team members are out.
• Monitor daily task volumes to ensure team metrics are met.
• Assist with seat coverage during high-volume periods or when multiple team members are out.
• Assist in overseeing Remote Assistants (RA) and RA training.
• Support specialist front team members with training to prevent stress or delays.
• Continue leading team huddles and maintaining engagement activities.

Assistant Patient Administration Manager

Billing Specialist

• Lead and manage post‑treatment financial operations, including insurance payments, patient payments, refunds, and medical record requests
• Improve efficiency and accuracy in the payment posting process to ensure patient and insurance payments are recorded correctly
• Review workflows and identify opportunities to reduce manual work and processing delays
• Transition insurance and patient payments from paper checks to electronic bank payments whenever possible
• Oversee the setup of electronic payment arrangements with payers that still send payments by mail
• Provide additional support to patients who have questions or concerns about their bills, refunds, or insurance payments
• Handle escalated patient concerns with professionalism, empathy, and clear explanations
• Ensure refund requests are reviewed, approved, and issued accurately and timely
• Supervise and support direct report teams responsible for: Patient refunds, Payment posting, Charge entry, Medical record requests
• Collaborate with billing, insurance, and customer service teams to ensure accurate claims processing and follow‑up
• Monitor performance metrics and implement process improvements to support timely reimbursement

Assistant Patient Administration Manager

Post-Treatment Billing Manager