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Customer Service Representative II
Staples Promotional ProductsCustomer Service Representative providing assistance to customers and resolving complex inquiries. Collaborating with teams and contributing to achieving quality and production standards in a remote setup.
About the role
Key responsibilities & impact- Routinely interact with customers who require assistance resolving issues that may be complex or escalated
- Perform research and determine optimal resolution
- Provide timely follow-up and follow-through
- Collaborate with multiple teams (internal and external)
- Document details related to the nature of customer contacts
- Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards
Requirements
What you’ll need- Previous customer service experience
- Distraction-free, designated workspace/home office
- High Speed Internet
- Ability to perform basic equipment troubleshooting and PC/hardware set up
- Must be able to work an 8-hour shift within the hours of 8 AM to 8 PM Eastern.
- Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
- Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
- Readily takes action and steps up to handle tough issues, displaying a can-do attitude
Benefits
Comp & perks- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts
- Company Match RRSP
- Physical and Mental Health Wellness programs
- and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic equipment troubleshootingPC hardware setup
Soft Skills
customer serviceproblem-solvingcommunicationcollaborationattention to detailcan-do attitudecustomer focusanticipating customer needstaking corrective actionhandling tough issues