Customer Service Representative III
Staples Promotional Products
Customer Service Representative III
Staples Promotional Products
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support Staples Technology Solutions (STS) customers with complex or escalated issues
- Provide support to CSR internal team members escalating and resolving complex issues
- Research and determine optimal resolutions and provide timely follow-up
- Collaborate with multiple internal and external teams and document details of customer contacts
- Develop subject matter expertise across business areas and meet KPIs for quality, productivity, schedule compliance, and attendance
Requirements
- High school diploma or GED
- Two years customer service (or equivalent) experience OR previously demonstrated success in a CSR I or II role.
- Distraction-free, designated workspace/home office with high-speed internet.
- Experience with basic equipment troubleshooting and PC/hardware set up.
- Must be able to work 10:00 AM - 6:30 PM Eastern time for training.
- After training, must be able to work 11:30 AM - 8:00 PM Eastern time.
- Two years customer service experience within the past 5 years. (preferred)
- Previous work from home experience. (preferred)
- Experience providing customer service support to a technical customer base preferred (preferred)
- Bachelor’s degree (preferred)
