Customer Service Representative III
Staples Promotional Products
full-time
Posted on:
Location Type: Remote
Location: Canada
Visit company websiteExplore more
About the role
- Routinely interact with customers who require assistance resolving issues that may be complex or escalated.
- Provide support for CSR internal team members in need of escalating and resolving complex issues.
- Perform research and determine optimal resolution.
- Provide timely follow-up and follow-through.
- Collaborate with multiple teams (internal and external)
- Document details related to the nature of customer contacts.
- Develop subject matter expertise within multiple areas of the business, taking on various work assignments as needed.
- Contribute to achieving Key Performance Indicators (KPIs) by routinely meeting quality, productivity, schedule compliance, and attendance standards.
Requirements
- High school diploma or GED
- Two years customer service (or equivalent) experience OR previously demonstrated success in a CSR I or II role.
- Distraction-free, designated workspace/home office with high-speed internet.
- Experience with basic equipment troubleshooting and PC/hardware set up.
- Must be able to work 11:30 AM-8:00p PM Eastern time
- Two years customer service experience within the past 5 years.
- Previous work from home experience.
- Experience providing customer service support to a technical customer base preferred
- Bachelor’s degree
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceequipment troubleshootingPC setupissue resolutionKPI achievement
Soft Skills
problem-solvingcommunicationcollaborationfollow-upadaptability
Certifications
high school diplomaGEDbachelor's degree