Account Manager
Stantec
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$161,100 - CA$249,700 per year
About the role
- Collaborate with a diverse group of professionals to advance our Win, Do, Manage, Grow pillars across Stantec’s business lines (Water, Infrastructure, Buildings, Environmental Services, and Energy and Resources) for the City of Toronto account.
- Build and select account team members aligned with integrated client opportunities.
- Coach and empower the Account Management team to deliver value and engage the client.
- Lead and facilitate regular account team meetings.
- Foster accountability, collaboration, and engagement across the City of Toronto account team.
- Develop, maintain, and regularly update the account plan.
- Coach and mentor emerging account managers and team members to support their growth.
- Collaborate with business development and project delivery teams.
- Grow and manage City of Toronto account portfolio through strong relationships, trust and understanding.
- Conduct on-going discovery to anticipate and respond to evolving client needs.
- Communicate and collaborate across teams to enable exceptional service delivery and business management.
- Identify cross-selling opportunities within and beyond Stantec’s current business lines.
- Monitor and pursue upcoming master service agreements to support business growth.
- Contribute to proposal development to ensure a comprehensive understanding of client needs and expectations.
- Support project delivery teams.
- Work closely with pursuit teams and marketers to maintain alignment with account strategy.
- Maintain strong internal and external communication to ensure quality, consistency, and closed-loop feedback.
- Regularly update Pipeline and associated activities.
- Negotiate terms and conditions that support profitable and high-quality project delivery.
Requirements
- A Bachelor's degree in engineering, architecture, science, or related field, with a minimum of fifteen (15) years of related work experience; or an equivalent combination of education and related experience
- Established relationships and experience with the City of Toronto and related agencies.
- Strong knowledge of City of Toronto procurement, policies, programs, and regulations.
- Excellent written and verbal communication skills, including ability to convey complex issues to a variety of audiences.
- Geographically based in the GTA or willingness to relocate.
Benefits
- health, dental, and vision plans
- wellness program
- health care spending account
- wellness spending account
- group registered retirement savings plan
- employee stock purchase program
- group tax-free savings account
- life and accidental death & dismemberment (AD&D) insurance
- short-term/long-term disability plans
- emergency travel benefits
- tuition reimbursement
- professional membership fee coverage
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementproposal developmentproject deliverybusiness developmentclient engagementnegotiationaccount planningrelationship managementservice deliverycross-selling
Soft Skills
coachingmentoringcollaborationcommunicationleadershipaccountabilityteam facilitationclient needs assessmenttrust buildingproblem-solving
Certifications
Bachelor's degree in engineeringBachelor's degree in architectureBachelor's degree in science