Customer Service Specialist
Stanley Black & Decker, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Mechelen • Belgium
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About the role
- Propose process improvements and automations for efficiency; ensure compliance with all procedures
- Collaborate with sales teams to address customer issues; master product knowledge
- Process and manage orders from receipt to delivery; address issues promptly and inform management of significant deviations
- Respond to customer queries and resolve disputes related to deliveries, returns, and pricing
- Analyse KPIs with the team leader; ensure team training during absences
- Share skills and knowledge to foster continuous improvement and team spirit
Requirements
- Strong Dutch/French language skills along with operational English
- SAP experience (Desirable)
- PC literate and competent data entry skills in Excel
- Basic knowledge and understanding of supply chain
- Team player with excellent time management skills and good attention to detail
- Passionate to deliver great Customer Service
Benefits
- An attractive salary & benefits package
- Discounts on Stanley Black & Decker tools and other partner programs
- Excellent opportunities for continuous professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryExcelSAPsupply chain
Soft skills
team playertime managementattention to detailcustomer service