Standard Ecom

Customer Success Manager

• Create CRM strategies for clients’ Klaviyo accounts under your management.
• Create editorial calendars.
• Write briefing documents to guide our designers and copywriters in creating emails.
• Maintain client relationships (reporting, recurring calls, responding to client inquiries).
• Track KPIs and analyze CRM campaign performance to draw insights and adjust strategies accordingly.
• Propose new initiatives to strengthen client relationships.

CRM Manager