Stampli

FinTech Support Specialist

Stampli

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $70,000 per year

Job Level

JuniorMid-Level

About the role

  • Provide expert support to customers and partners on Stampli’s payments functionality, including ACH, checks, credit cards, and cross-border payments
  • Troubleshoot and resolve complex payment issues quickly and accurately, escalating when needed
  • Collaborate with Product and Engineering to identify bugs, log feature requests, and test new releases
  • Monitor payment workflows, proactively flagging risks or anomalies to protect customer trust and ensure compliance
  • Partner with Customer Success to deliver a seamless experience for customers
  • Use AI-driven insights and tools within Stampli to spot trends, reduce resolution times, and enhance the overall support experience
  • Continuously seek opportunities to optimize processes, improve efficiency, and drive retention through excellent service

Requirements

  • Proficiency with electronic payments, including ACH, cross-border wire transfers, credit card transactions, payment gateways, and handling disputes
  • 2+ years of experience supporting payment platforms and working with third-party payment processors and/or credit card issuing companies is a plus
  • Experienced in B2B support, preferably within a FinTech environment is a plus
  • A strong understanding of financial technologies, excellent troubleshooting skills, and ability to manage and scale support operations in a fast-paced and changing environment
  • Ability to work cross-functionally with Product and Customer Success teams
  • Organized, curious, and motivated to learn
  • Ability to leverage AI and automation to detect trends in payment issues
  • Bachelor's Degree