Staffing Solutions Organization LLC

Customer Support

• Respond to incoming calls, messages, and email from applicants and providers
• Serve as a central contact point for provider enrollment, provider requirements and education, investigations, and compliance review scheduling
• Coordinate with the project management team to refer non-HCBS questions to the appropriate department or team
• Enter clear and concise contact notes summarizing interactions and communications
• Conduct phone and email outreach to assist with completing and submitting applications
• Inform applicants and providers about resources and tools supporting the application process
• Reply to email requests from providers and applicants
• Perform other related duties as assigned

Customer Service Specialist – Application Support

• Support applicants and enrolled providers for home and community-based waiver services
• Provide education and resources regarding provider requirements
• Screen and review applications and request documents needed to complete applications
• Respond to incoming calls, messages, and email from applicants and providers
• Coordinate with the project management team to refer HCBS-unrelated questions to the appropriate department or team
• Enter clear, concise contact notes summarizing interactions and communications
• Screen applications and notify project management of potential compliance referrals
• Review and return applications with incomplete documents
• Forward complete applications for QA and quality review
• Conduct phone and email outreach to assist with submitting application documents and completing applications
• Perform other related duties as assigned

Customer Service Specialist – Application Support

Customer Service Specialist – Provider Enrollment