Customer Service Specialist – Provider Enrollment

Staffing Solutions Organization LLC

Remote provider enrollment specialist supporting HCBS applicants and providers. Reviewing applications, requesting documents, and coordinating compliance and quality reviews.

Posted 8/5/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing multiple applications and coordinating with remote teams. Proficient in providing clear communication and instructions to applicants and providers regarding documentation and requirements.

Highest-signal resume keywords

Customer Service ExperienceApplication Review and MonitoringClear Written and Verbal CommunicationExperience with Excel, Outlook, Teams, and SharePointProvider Training and Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ScreeningDocument ReviewProvider MonitoringMedicaid BillingQuality AssuranceData EntryCompliance Referral

Soft Skills

Attention to DetailOrganizationIndependenceCollaboration

Tools & Technologies

ExcelOutlookTeamsSharePoint

Industry Keywords

Home and Community-Based ServicesPublic Health ProvidersCritical Care ProvidersCommunity Health ProgramsSpecial Populations

About the role

Key responsibilities & impact

Support applicants and enrolled providers for home and community-based waiver services
Provide education and resources regarding provider requirements
Screen and review applications and request documents needed to complete applications
Respond to incoming calls, messages, and email from applicants and providers
Coordinate with the project management team to refer HCBS-unrelated questions to the appropriate department or team
Enter clear, concise contact notes summarizing interactions and communications
Screen applications and notify project management of potential compliance referrals
Review and return applications with incomplete documents
Forward complete applications for QA and quality review
Conduct phone and email outreach to assist with submitting application documents and completing applications
Perform other related duties as assigned

Requirements

What you’ll need

2 years of customer service experience
High school diploma or equivalent required
Strong organization, attention to detail, and accuracy
Ability to manage review and follow-up on 40+ applications with varying document requirements
Clear written and verbal communication skills
Ability to provide clear instructions on documents, requirements, and next steps
Ability to work independently while coordinating closely with a remote team
Experience using Excel, Outlook, Teams, and SharePoint
Comfortable learning new systems and processes
Minimum of two years of paid experience working with critical care providers, public health providers, or providers serving children, older adults, persons with traumatic brain injury, or persons with developmental disabilities
One year of experience must include provider monitoring, Medicaid or third-party payer provider billing, or provider training
One year of experience must be in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or another program addressing special populations
Alternatively, 36 months of paid experience working with providers may substitute for a bachelor's degree and two years of paid experience
Must be available Monday-Friday, 7:30 AM–5:30 PM Eastern
Bachelor's degree and two years of paid provider experience preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with discretionary employer match
Paid time off and paid holidays
Flexible spending accounts (FSA)
Additional employee perks