Customer Service Specialist – Application Support

Staffing Solutions Organization LLC

Remote customer support specialist assisting HCBS applicants and providers with enrollment, requirements, and applications. Coordinating inquiries, documentation, outreach, and compliance scheduling.

Posted 8/5/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on provider enrollment and compliance, while effectively managing communications and coordinating with remote teams. Proficient in utilizing tools such as Excel, Outlook, Teams, and SharePoint to support application processes and provider interactions.

Highest-signal resume keywords

Customer Service ExperienceProvider MonitoringMedicaid BillingClear Communication SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Provider EnrollmentProvider TrainingApplication SubmissionCompliance ReviewCritical Care Provider ExperiencePublic Health Provider ExperienceHome Health ExperienceCommunity Health ExperienceLong-Term Care ExperienceMental Health Experience

Soft Skills

Strong OrganizationAttention to DetailAbility to Work IndependentlyClear Instruction ProvidingEfficient Call Management

Tools & Technologies

ExcelOutlookTeamsSharePoint

Industry Keywords

Publicly Funded InstitutionCommunity-Based Social ServiceSpecial-Populations ProgramTraumatic Brain InjuryDevelopmental Disabilities

About the role

Key responsibilities & impact

Respond to incoming calls, messages, and email from applicants and providers
Serve as a central contact point for provider enrollment, provider requirements and education, investigations, and compliance review scheduling
Coordinate with the project management team to refer non-HCBS questions to the appropriate department or team
Enter clear and concise contact notes summarizing interactions and communications
Conduct phone and email outreach to assist with completing and submitting applications
Inform applicants and providers about resources and tools supporting the application process
Reply to email requests from providers and applicants
Perform other related duties as assigned

Requirements

What you’ll need

2 years of customer service experience
Minimum of 2 years of paid experience working with critical care providers, public health providers, or providers serving children, older adults, persons with traumatic brain injury, or persons with developmental disabilities
One year of experience must include provider monitoring, Medicaid or third-party payer provider billing, or provider training
One year of experience must be in a home health, community health, hospital, private practice, publicly funded institution, long-term care, mental health, community-based social service, or similar special-populations program
High school diploma or equivalent required
Strong organization, attention to detail, and accuracy
Ability to manage calls efficiently and meet established handle-time goals
Clear written and verbal communication skills
Ability to provide clear instructions on documents, requirements, and next steps
Ability to work independently while coordinating with a remote team
Experience using Excel, Outlook, Teams, and SharePoint, or ability to learn new systems and processes
Must be available Monday–Friday during standard project hours, 7:30 AM–5:30 PM Eastern
36 months of paid experience working with providers may substitute for a bachelor's degree and 2 years of paid provider experience

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with discretionary employer match
Paid time off and paid holidays
Flexible spending accounts (FSA)
Additional employee perks