STÄUBLI

Manager

• Ensure the market- and customer-oriented development of the product portfolio by defining the product strategy
• Manage the product lifecycle and work closely with market, sales and production units
• Product strategy and innovation: develop a product strategy
• Analyze customer applications and define product development
• Consolidate feedback from the field and address customers' pain points
• Prepare a business case for new products

Product Manager — Fluid Connectors, Chemicals, Oil & Gas, Food

Full-stack Engineer

• Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
• Promote STAUBLI services, continuously improve customer relationship and report leads to service sales.
• Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
• Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
• Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance.
• Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
• Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
• Daily reporting to the Local Manager to update status & availability.
• Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
• Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
• To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.

Senior Engineer – Service

Sales Engineer

• Understand and execute market strategy.
• Work independently in assigned territory while coordinating closely with teammates across North America and globally; Plastics business requires collaboration across territories.
• Create an annual budget roadmap, updated quarterly, to achieve target.
• Create weekly call plans based on open offers, opportunities, leads, target accounts, and prospecting, to achieve an average of 20-24 visits per month.
• Travel onsite to customer locations to build relationships, uncover and analyze needs, suggest solutions and innovative ideas, promote value propositions, and use Strategic Selling methods.
• Prepare and deliver presentations, demos, and workshops, and ROI calculations, creating value.
• Grow relationships with existing customers and find & prospect new potential customers.
• Negotiate & close offers and handle complaints & objections.
• Maintain CRM database for companies, customer profiles, contacts, opportunities, offers, and activity reporting, daily.
• Liaise with Management, Engineering, and/or Production Units to: Ensure all relevant information is directed to concerned Stäubli divisions and colleagues.
• Stay current with Stäubli products.
• Identify product development opportunities and share competition intelligence.
• Create forecasts and market & customer trend analysis.
• Engage in weekly planning and review calls with team and management.
• Engage in team & international sales meetings, workshops, and other seminars.
• Engage in marketing planning, exhibitions, conferences, open houses, customer testimonials, etc.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and developing personal networks.
• Conduct business in a professional manner with the company’s interest and welfare in mind.

Product Manager — Fluid Connectors, Chemicals, Oil & Gas, Food

Senior Engineer – Service

Plastics Market Sales Engineer – Austin TX Region