STÄUBLI

General

• Diagnose issues and recommend appropriate maintenance solutions
• Perform product repairs
• Assist and advise customers on the operation and use of our robots
• Write intervention reports (CRM)
• Manage the field spare parts inventory
• Provide maintenance training
• Ensure customer follow-up in collaboration with the rest of the team
• Contribute to the continuous improvement of the service

Field Service Technician – Robotics

Data Scientist

• Responsible for the build-up of a dedicated new product and solution portfolio for the North American data center market and applications
• Support & participate in UL product & safety standardization efforts and certifications
• Conduct business & market intelligence
• Ensure the transfer of technical and application know-how across the group
• Contribute to the development of the PTD market and support the expansion of the customer base
• Close cooperation with global Product Managers, Engineers, Sales & business development
• Create market and competitor analyses and market strategies
• Create and maintain the PTD product roadmap
• Manage technical documentation for existing and new products
• Incorporate market and customer analyses into the product lifecycle
• Participate in and manage product development projects
• Develop sales-oriented training and presentation materials
• Organize and support training sessions, workshops, etc.
• Support Marketing Communications in technical and general content design

Product Manager, Data Center

• Build-up of a strong customer base leading to key accounts
• Initiate and support all necessary actions to be included in the AVL of hyperscalers, such as NVIDIA, Google, Meta, AWS
• Provide product Management & Engineering with necessary technical and commercial information to be able to specify and design a dedicated product portfolio or customized solution
• Nurturing long-term customer relationships
• Retaining existing business
• Driving account growth through upselling, and coordinating with internal local and international teams to ensure smooth service delivery
• Act as the face of the company, handling day-to-day communications and client inquiries
• Welcome new clients, ensuring they understand the product or service and setting clear expectations
• Schedule recurring meetings to review progress, gather feedback, and align on goals
• Keep clients engaged and satisfied to minimize churn
• Identify opportunities to offer additional products or services that solve client challenges and drive company revenue
• Understand each client's specific business goals and tailor your company's offerings to help them succeed
• Act quickly to resolve client disputes, address complaints, and assist with escalations
• Anticipate risks and prevent bad surprises to ensure smooth business continuity
• Work closely with product, sales, marketing, and technical teams to execute client projects and meet deadlines
• Represent the client's needs internally, ensuring the buyer experience is prioritized while balancing the company's profitability
• Oversee and assist with renewals and contract negotiations
• Analyze account metrics, prepare progress reports, and present findings to both clients and internal stakeholders
• Supports & Assists in monitoring ongoing global PTD Data Center key projects (inquiries, quotes, orders).
• Supports Sales and Business Development in developing, implementing, and continuously optimizing the sales and marketing strategy.
• Assuring order and demand forecasts & planning and provides necessary information to plan operations & production capacities, schedules and timing of necessary additional investments in equipment and/or resources
• Supports Stäubli's internal departments in handling customer complaints.
• Monitors the market and periodically reports on market developments, products, competitors, new trends, target achievement, and important events.
• Supports new product launches.
• Assists with controlling and reporting local sales activities, including revenue, growth, market, product, and customer-related targets for the sales and segment managers.
• Supports the creation of sales budgets and forecasts.

Account Manager, Data Center

Bookkeeper

• Manage and grow revenue from existing major accounts (regular reviews, on-site visits, implementation and monitoring of action plans).
• Initiate and monitor product listings with retailers and purchasing groups in the Industrial, Automotive, and Hardware/Construction segments.
• Analyze clients’ offers (catalogs, websites) to identify listing and implementation opportunities.
• Propose impactful commercial actions based on account-by-account sales analysis.
• Identify new potential major accounts (OEM integrators).
• Coordinate commercial activities in collaboration with the France Sales Manager, the IKAM, and sales teams.
• Contribute to the development and negotiation of distributor contracts with the Head of Sales.
• Implement growth strategies in line with the company’s commercial policy.
• Set up promotional activities with national distributors.
• Foster effective client relationships and ensure their commitment to agreed action plans.
• Propose products/solutions tailored to client needs and train distributors to maximize their potential.
• Collaborate with support functions (Order Management/ADV, marketing, logistics, quality, etc.) to ensure smooth project execution.
• Ensure consistency and quality of product information (PIM), and structure clear, relevant commercial offers.
• Prepare sales forecasts via SIOP to anticipate stock requirements.
• Use the CRM daily (opportunity tracking, reporting, revenue forecasting) to manage Key Accounts activity.
• Analyze CRM data to identify growth levers and feed commercial action plans.

Key Account Manager, France

• établir un diagnostic et proposer des solutions de maintenance
• assurer la réparation des produits
• assister et conseiller nos clients pour l’utilisation de nos robots
• rédiger les comptes rendus d’intervention (CRM)
• assurer la gestion du stock déporté des pièces détachées
• dispenser des formations de maintenance
• assurer le suivi des clients en collaboration avec le reste de l’équipe
• contribuer à l’amélioration continue du service

Field Service Technician – Robotics

Product Manager, Data Center

Account Manager, Data Center

Key Account Manager, France

Technicien SAV itinérant – Robotique