ST Engineering North America

QA Engineer

• Act as owner and POC for issue resolution for all Quality Assurance aspects of the program
• Support customer meetings and follow-up actions
• Coordinate cross functional team reviews of rejections and issues
• Facilitate root cause analysis and action plan closure
• Prepare and submit concession packages
• Facilitate return processing and coordination of rework/repair efforts
• Identify and facilitate management system improvements
• Be responsive to customer inquiries
• Eliminate process variation and product defects
• Capture and analyze data to find trends
• Effectively prepare communications and presentations to personnel
• Participate/lead continuous improvement initiatives

Program Quality Engineer

Manager

• The Sr. Benefits Manager is responsible for the day-to-day administration and operational management of employee benefits programs.
• This role focuses on hands-on process ownership, ensuring accuracy and efficiency in benefits delivery across health insurance, Voluntary Benefits, retirement plans, wellness initiatives, and leave programs.
• Manage day-to-day benefits administration processes and systems.
• Coordinate vendor relationships and serve as primary point of contact for benefits providers and third-party administrators.
• Oversee annual benefits enrollment processes, including system setup, employee communications, and troubleshooting support.
• Responsible for ensuring benefits procedures and documentation are accurate, consistent, and up to date across all benefit programs.
• Support the benefits team by guiding complex cases and escalated employee inquiries.
• Manage and lead the Benefits COE delivery team by prioritizing workloads, assigning tasks, and ensuring consistent execution of responsibilities.
• Implement process improvements to streamline benefits administration and enhance service delivery.
• Own the benefit invoicing process – Review, audit, and process vendor invoices to ensure charges are supported and aligned with contractual terms and payment requirements.

Program Quality Engineer

Senior Manager, Benefits