Director II, Client Delivery
Ensemble Health Partners
Director, Revenue Cycle Operational Integrity
SSM Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, Illinois, Iowa, Kansas, Kentucky, Louisiana, Missouri, Montana, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Responsible for overseeing all aspects of Revenue Cycle Organization (RCO) employee training and quality assurance
- Develops, implements and maintains a robust feedback system between quality assurance, training, and revenue cycle operations to ensure continuous learning and process enhancement.
- Oversees the design, development, implementation and management of comprehensive revenue cycle training programs for new hires and existing staff.
- Ensures training content aligns with regulatory requirements, organizational goals and industry best practices.
- Directs the monitoring and analysis of training effectiveness, partnering with revenue cycle operations to make data-driven decisions to refine programs and improve staff performance.
- Oversees revenue cycle quality audit process, ensuring accuracy for front and back revenue cycle.
- Identifies root causes of revenue cycle errors and responsible for communication and collaboration with operational leaders to implement corrections as needed.
- Recruits, engages, develops, leads, and manages assigned staff.
Requirements
- Bachelor's degree or equivalent years of experience and education
- Five years' experience, with three years in leadership
Benefits
- Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue cycle managementtraining program developmentquality assurancedata analysisprocess enhancementaudit processerror identificationregulatory compliance
Soft skills
leadershipcommunicationcollaborationstaff developmentengagement
Certifications
Bachelor's degree
