Director

• Responsible for overseeing all aspects of Revenue Cycle Organization (RCO) employee training and quality assurance
• Develops, implements and maintains a robust feedback system between quality assurance, training, and revenue cycle operations to ensure continuous learning and process enhancement.
• Oversees the design, development, implementation and management of comprehensive revenue cycle training programs for new hires and existing staff.
• Ensures training content aligns with regulatory requirements, organizational goals and industry best practices.
• Directs the monitoring and analysis of training effectiveness, partnering with revenue cycle operations to make data-driven decisions to refine programs and improve staff performance.
• Oversees revenue cycle quality audit process, ensuring accuracy for front and back revenue cycle.
• Identifies root causes of revenue cycle errors and responsible for communication and collaboration with operational leaders to implement corrections as needed.
• Recruits, engages, develops, leads, and manages assigned staff.

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