Remote Customer Service Representative
MCI
Area Credit Manager
SRS Distribution Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $69,100 - $89,800 per year
Job Level
Mid-LevelSenior
About the role
- Protect and collect the company’s account receivable (AR) portfolio assigned by the Regional Credit Manager for the North California area
- Make collection calls and provide lien/prelien support and duties
- Communicate with internal and external customers, perform customer account reviews, and recommend actions on accounts to internal customers
- Take direction from the RCM and/or Director of Credit; role provides direct training for an RCM role
- Evaluate and release orders from ticket hold and maintain notes in company computer system on accounts
- Process & approve credit applications and job accounts within authority level; learn to establish credit lines; review decisions with RCM as needed
- Communicate with Sales team and credit team; track and reconcile deductions; manage lien waivers and joint check review; enforce credit policy and guide/educate sales team and customers
- Monitor deadlines for notices, mechanics liens and bond claims; send notices as needed with RCM approval
- May include cash application interaction; participate in credit team meetings and key performance indicator reviews
- Work closely with the RCM and support 15 or more branches; perform other responsibilities and projects as assigned.
Requirements
- Credit/collection experience preferred
- Working knowledge of Microsoft products, including PowerPoint, Word, and Excel
- Ability to effectively communicate with broad range of people, positions and situations
- Have good working knowledge of Notices, mechanics liens, payment bonds and bond claims
- Effective written and verbal skills
- Ability to efficiently multi-task
- Analytical skills
- Decisive
- Ability to “think different”
- Not afraid to speak their mind
- Self-motivated
- Ability to handle and resolve conflict/confrontation
- Ability to handle stress and stressful situations
- Ability to handle fast paced environment
- Ability to support 15 or more branches
- Must successfully complete pre-employment drug testing (where applicable) and background verification before employment is finalized.
