Talent Acquisition Specialist
Global Lending Services LLC
Bilingual Guidance Consultant – Clinical EAP Intake and Triage
ComPsych
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conducts a comprehensive telephonic clinical intake and assessment.
- Provides crisis stabilization to clients as needed.
- Maintains complete and accurate documentation of cases within our clinical database.
- Demonstrates a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs).
- Identifies appropriate resources for clients' presenting issues.
- Educates clients about services, eligibility and referral processes with a positive and professional approach.
- Educates network providers regarding ComPsych procedures.
- Demonstrates ComPsych's strong client focus and promise to over-deliver on customer expectations.
- Performs other duties as assigned.
- Works one of two scheduled shifts: Mon - Fri 11:00am - 7:30pm or Mon - Fri 3:00pm - 11:30pm.
Requirements
- Fluently bilingual in French and English is 100% required
- Minimum of Bachelor's in Counseling, Psychology, Social Work, or a Behavioral Heath field
- Superior active listening skills and a demonstrated ability to be empathetic to all client concerns
- Outstanding customer service skills
- Clinical assessment experience in mental health, chemical dependency and crisis stabilization
- Sound clinical judgment and critical thinking skills in order to resolve client issues effectively
- Experience working with clients in crisis
- Strong attention to detail and ability to multi-task
- Excellent organizational skills, highly self-motivated, and dependable
- Stable work history required
- Intermediate computer skills
- Ability to work one of two scheduled shifts: Mon - Fri 11:00am - 7:30pm or Mon - Fri 3:00pm - 11:30pm
