SR International Incorporation

Backend Engineer

• Design, develop, test, and document full-stack applications
• Collaborate with architects, technical leads, and stakeholders
• Ensure applications meet digital accessibility standards
• Develop RESTful APIs and microservices
• Create enterprise reporting dashboards using Power BI

Full Stack GIS Developer – Angular, Java, ArcGIS

IT Support

• Develop, publish, and maintain enterprise reference architectures and technology standards
• Lead modernization planning for legacy systems transitioning to cloud-native or hybrid architectures
• Architect and oversee secure integrations across platforms such as Azure, Salesforce, and Appian
• Design scalable, secure cloud solutions aligned with Commonwealth security frameworks and federal regulations
• Collaborate with agency stakeholders to align architecture with business goals and citizen engagement needs
• Provide technical guidance and solution oversight to development teams and project managers
• Define and promote data interoperability strategies while ensuring compliance with record retention and protection policies
• Research and recommend emerging technologies to improve service delivery and efficiency
• Maintain architectural documentation, standards, and technology roadmaps
• Support architecture governance by reviewing and validating solution designs
• Develop business capability models and ensure alignment with strategic and regulatory goals
• Influence across teams without direct authority as a trusted architectural advisor

Enterprise Architect

Software Engineer

• Design and implement integrations across SAP S/4HANA, SAP BRIM, Microsoft Dynamics 365, Azure services, IVR, web portals, mobile apps, middleware, and document management systems
• Analyze and assess integration models and high-volume processing options
• Apply best practices for RESTful APIs and event-driven microservices architectures
• Identify opportunities to reduce data replication and streamline integrations
• Lead development and implementation of complex integration solutions supporting tolling systems
• Design and optimize IVR systems integrated with CRM and backend tolling platforms
• Collaborate with business stakeholders, analysts, developers, vendors, and project managers
• Optimize transaction speed, latency, reliability, and system performance
• Build middleware workflows for cloud telephony, IVR, web, and mobile platforms
• Implement encryption and data protection strategies for sensitive customer and payment data
• Implement observability using tools such as Prometheus, Grafana, and Azure Monitor
• Participate in code reviews and contribute to team knowledge sharing
• Produce comprehensive documentation including designs, diagrams, test plans, scripts, impact analysis, and best practices
• Adhere to Commission standards, policies, and procedures

Integration & Middleware Developer

• Review, enhance, and maintain an existing Accountability System built on ASP.NET MVC and Microsoft Power Apps
• Design, develop, debug, and deploy enhancements using C#, ASP.NET Core, MVC
• Support payroll processing, mission tracking, and emergency operations systems
• Develop and maintain SQL Server databases, including complex queries, stored procedures, triggers, views, and cursors
• Perform data modeling and ensure alignment with enterprise architecture standards
• Create, deploy, and migrate Power Apps and Power Automate solutions across environments
• Utilize Azure DevOps (Azure Repos, Azure Boards) for source control, Agile workflows, and sprint planning
• Conduct code reviews, testing, and controlled simulations prior to production releases
• Prepare system documentation and user training manuals
• Provide on-site support during state-activated emergencies as needed
• Collaborate with IT leadership, JEOC staff, and Office of Administration stakeholders
• Diagnose technical issues and recommend long-term and workaround solutions

App Developer – Exception

• Design, develop, update, and maintain application code
• Commit code, create pull requests, and manage branching using Git/GitHub
• Write and execute unit tests; debug and troubleshoot applications
• Participate in Agile Scrum ceremonies and collaborate with cross-functional teams
• Ensure code and applications meet design, documentation, and UI/UX standards

.NET Applications Developer

Technical Project Manager

• Help to expand PPM tool capabilities by leading definition through delivery of management processes
• Leverage experience with PPM business processes for tool configuration/development
• Collaborate with development team’s SDLC from requirements definition through testing
• Pilot rollout of module(s) and support expanded use across the enterprise
• Create and deliver role-specific training and tips & tricks
• Support governance committees that assess, approve, and prioritize PPM tool capabilities
• Perform other duties as assigned

IT Project Manager

Scrum Master

• Managing and monitoring project execution, ensuring that the project deliverables are completed on time, within budget, and according to the quality standards.
• Managing the relationship and expectations of the Product Owner, Stakeholders, and Senior Management throughout the project life cycle.
• Leading ongoing strategic conversations with Product Owners and various team members regarding the Product vision and backlog alignment.
• Developing and maintaining project control documents in accordance with enterprise project management methodologies and as needed by the projects.
• Developing high level and detailed project/sprint plans using project scheduling tools.
• Providing leadership for the project team by building and motivating team members to meet project goals.
• Preparing formal reports on the status and health of the IT projects, including periodic status reports, management dashboards, and project metrics.
• Communicating and reporting the project status, progress, issues, and risks to the Project Sponsor, Stakeholders, and Senior Management on a regular basis.
• Monitoring project quality, schedule, and budget and facilitate actions to mitigate risk and address issues that arise.
• Facilitating risk and issue management for IT projects by promoting transparency and communication for identified risks.
• Facilitating deliverable and project artifact approval processes for IT projects by tracking all deliverables and project artifacts that require approvals.

Agile Project Manager

Data Engineer

• Design, implement, and maintain enterprise-level data architecture solutions
• Ensure data integrity, scalability, security, and accessibility across systems
• Develop and maintain enterprise data models, schemas, and standards
• Define data flows and system integration patterns
• Design logical and physical databases optimized for performance and scalability
• Partner with DBAs on optimization and capacity planning
• Establish and enforce data quality, security, and compliance standards
• Implement metadata management and maintain data dictionaries
• Design and optimize ETL processes for data warehousing and analytics
• Work with business analysts, developers, and stakeholders to translate requirements into data solutions
• Ensure architecture meets SLAs and security requirements
• Implement encryption, access controls, and audit mechanisms
• Evaluate emerging technologies (cloud, big data, AI/ML) and recommend enhancements to existing data architecture

Data Architect 1 – Hybrid

Security Analyst

• Support the security design and implementation of a Kubernetes-based, containerized system
• Review and validate system architecture for security, reliability, and compliance
• Implement and maintain secure configurations, access controls, and safety principles
• Monitor system activity using logging, alerting, and data-logging tools
• Ensure adherence to cybersecurity best practices and governance standards
• Support cloud or hybrid infrastructure environments
• Collaborate with internal teams and external vendors on system operations
• Help ensure the system is defensible, auditable, and compliant within a regulated public-sector environment

Cyber Security Analyst

Product Specialist

• Collaborate with stakeholders to better understand and plan a product roadmap and strategy, and to execute changes needed to implement HR1 requirements.
• Manage digital products connecting millions of Pennsylvanians to health and human services and benefits.
• Collaborate with the team at the time of major transformation of technology, design, and experience management.
• Map out the vision for the product, identifying key milestones, and aligning them with program goals, while improving business and system operations.
• Facilitate the development of business/functional/systems requirements and process models through interviews, document analysis, workshops, and other tools during project planning activities and through the change management process.
• Ensure alignment and defines success measures for projects/technical solutions in relation to the current program goals and strategies.
• Lead cross functional project teams to research and define problems, assess potential opportunities and impacts, align on success measures, and execute implementation plans for new projects.
• Coordinate efforts and driving alignment towards common objectives across various teams.
• Serve as a liaison between business and IT groups, including vendors.
• Collaborate with design, technology, data, and other internal and external teams to drive the product development lifecycle.
• Keep abreast of and translate policy and administration goals into digital product solutions that create meaningful impact for PA residents and administering social service agencies.
• Develop or revises and implements policies, procedures, and standards to improve quality, efficiency, and cost savings.
• Synthesize research findings and insights into actionable recommendations and delivers them in high quality deliverables for team and executive level audiences.
• Utilize user research, analytics, and other methods to drive product decisions and set priorities.

Product Specialist – SNAP, Medicaid, TANF, Unemployment Insurance

Product Designer

• A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices.
• Conducting user research through interviews, shadowing, and observation of frontline staff;
• Analyzing current systems and data flows;
• Mapping the end-to-end user journey.
• Produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes.
• Communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production.
• Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.

Senior User Experience UX Researcher

• Lead UX research, discovery, and usability testing sprints to identify opportunities for innovation
• Conduct user research through interviews, shadowing, and observation of frontline staff
• Analyze existing systems, workflows, and data flows
• Map end-to-end user journeys and identify pain points and inefficiencies
• Produce actionable UX artifacts including journey maps, user stories, research findings, and recommendations
• Collaborate with cross-functional teams including product managers, designers, developers, project teams, and program staff
• Communicate insights clearly to support prioritization and implementation of automation and modernization efforts
• Build trusted relationships with stakeholders and advocate for the voice of the user within a public-sector environment

Senior User Experience (UX) Researcher – BA3

• Drive, refine, and execute a strategic product roadmap to meet HR1 mandates in collaboration with DHS and external stakeholders
• Define product vision, key milestones, and success metrics aligned with program goals
• Lead cross-functional teams to research problems, assess opportunities, and execute implementation plans
• Facilitate development of business, functional, and system requirements through interviews, workshops, and analysis
• Serve as a liaison between business teams, IT, and vendors throughout the product lifecycle
• Translate policy and administrative goals into impactful digital product solutions
• Improve business and system operations through policy, process, and standards development
• Utilize user research, analytics, and insights to drive product decisions and prioritization
• Deliver high-quality recommendations and presentations to executive and leadership audiences

Senior Product Specialist – Hybrid

• Build and customize applications using Microsoft Power Apps (Canvas and Model-Driven)
• Design apps leveraging Dataverse, SQL, SharePoint, relational databases, and external data sources
• Create automated processes using Power Automate
• Develop responsive, user-friendly interfaces for web and mobile
• Optimize performance, troubleshoot issues, and update solutions
• Work closely with business stakeholders to gather requirements and deliver tailored solutions
• Monitor, troubleshoot, and enhance app performance
• Ensure adherence to security, compliance, and data governance standards

Power App Developer

Program Manager

• Manages assigned IT project(s), covering all phases of project management
• Defines IT project requirements, quality standards and timelines
• Determines and evaluates risks that may affect IT project
• Evaluates deliverables and ensures IT project is ready to move on to its next phase
• Addresses any problems found in testing
• Ensures scheduled time frames are met
• Reports on delivery problems and provides performance data
• Provides regular progress reports
• Meets with stakeholders to determine needs and expectations
• Maintains regular contact with stakeholders to review applications and obtain feedback
• Manages and approves changes within assigned IT project(s)