SR International Incorporation

Business Analyst

• Analyze eServices programs, policies, procedures, and workflows
• Identify and eliminate non-value-added process steps
• Gather and document business and operational requirements
• Act as a liaison between business users, IT teams, and vendors
• Support internal and external customers; resolve service issues
• Perform QA testing and assist with system validation
• Prepare reports, surveys, and management studies
• Present findings and recommendations to leadership
• Support compliance with tax laws, regulations, and agency policies
• Participate in Lean and continuous improvement initiatives
• Develop documentation, manuals, and training materials

eServices Management Analyst 3

Solutions Engineer

• Lead the design and implementation of secure, scalable AI and Agentic AI solutions aligned with DES mission, policies, and public-sector standards.
• Define end-to-end AI architectures including data ingestion, RAG pipelines, LLM orchestration, and human-in-the-loop workflows.
• Provide technical leadership, relevant architectural documentations for approvals, and guidance to internal teams and system integrators.
• Ensure compliance with State of Arizona security, privacy, accessibility, and data-governance requirements (PII, HIPAA, CJIS where applicable).
• Establish reference architectures and best practices for responsible, ethical, and compliant AI use across DES.
• Evaluate and integrate AI platforms, cloud services, and vendor solutions in coordination with procurement and legal teams.
• Design architectures that support explainability, auditability, bias mitigation, and transparency in decision-support systems.
• Collaborate with DevOps (cloud ops), cybersecurity, and data teams to operationalize AI solutions from proof of concept to production systems.
• Support AI strategy, roadmap development, and executive briefings to scale AI capabilities across DES programs.

AI Solutions Architect

Consultant

• Design, implement, and enhance enterprise monitoring and observability solutions
• Automate monitoring workflows to reduce manual effort and improve service reliability
• Support Azure and on-prem infrastructure monitoring (agents, APIs, SNMP, WMI)
• Develop and maintain SOPs, runbooks, service maps, and monitoring documentation
• Integrate monitoring data with ServiceNow for incidents, changes, and problems
• Track SLAs, MTTR, root cause analysis, and operational performance metrics
• Collaborate with Change, Incident, and Problem Management teams (ITIL aligned)
• Support disaster recovery planning and monitoring validation
• Ensure compliance with Commonwealth IT policies and standards

Monitoring Consultant

• Gather, analyze, and document business and technical requirements
• Translate business needs into functional and system specifications
• Act as a liaison between business stakeholders and IT teams
• Perform gap analysis and identify process improvement opportunities
• Support configuration and testing of workflows, objects, and reports
• Assist with project coordination, enhancements, and change management
• Develop process flows, documentation, and data mapping
• Conduct user training and support Agile delivery teams

Backend Engineer

• Design, develop, test, and deploy Java/J2EE web applications
• Build secure SOA web services using Spring technologies
• Develop front-end components using Angular, React, or Vue.js
• Implement solutions using JBoss and Tomcat
• Perform JDBC and ORM development using Hibernate/OpenJPA
• Write and optimize SQL and database components (Oracle/PostgreSQL)
• Apply SOA principles, enterprise integration patterns, and governance standards
• Participate in system design, technical documentation, and architecture reviews
• Collaborate with cross-functional teams and demonstrate technical leadership
• Manage assigned tasks and deliverables to meet project timelines

Full Stack Java Developer

Project Manager

• Manage multiple IT projects across the full project lifecycle (initiation through closure).
• Develop and maintain project plans and required artifacts following PTC PMO Playbook standards.
• Coordinate with business owners, sponsors, vendors, and stakeholders to define project scope.
• Manage integration, scope, schedule, cost, communication, vendor, and risk planning.
• Conduct lessons learned sessions and provide continuous improvement recommendations.
• Maintain strong working relationships with technical teams and business leadership.
• Adhere to all PTC IT Standards and procedures.

GeoAnalytics Project Management Resource

Business Intelligence Developer

• Develop and customize applications using Power Apps (Canvas & Model-Driven)
• Design data-driven solutions leveraging Dataverse, SQL, SharePoint, and relational databases
• Create automated workflows using Power Automate
• Design responsive and user-friendly UI/UX for web and mobile
• Perform maintenance, troubleshooting, and performance optimization
• Collaborate with business stakeholders to gather requirements
• Ensure governance, security, and compliance standards are met

Business Intelligence Developer – Power Apps Developer

Software Engineer

• Support data processing, analytics, and automation initiatives within the Division for Planning and Operations
• Develop and maintain data processing and analytical tools
• Collaborate with cross-functional teams
• Engage in project management for cloud environments

Applications Developer

• Lead requirements elicitation sessions with business and technical stakeholders
• Analyze and document business processes, workflows, and system interactions
• Develop business requirements, functional specifications, user stories, and acceptance criteria
• Maintain requirements traceability throughout the project lifecycle
• Collaborate with architects and developers to align solutions with business needs
• Support testing, create test cases, and coordinate User Acceptance Testing (UAT)
• Identify risks, gaps, and dependencies; recommend mitigation strategies
• Serve as the primary liaison between business units and project teams
• Facilitate workshops, demos, and status meetings
• Communicate clearly with both technical and non-technical audiences
• Recommend business process improvements and automation opportunities
• Mentor junior Business Analysts and share best practices
• Contribute to documentation standards and requirements templates

Business Analyst 2

Data Engineer

• Develop and orchestrate data pipelines using Azure Data Factory/Synapse.
• Build data warehousing and perform analytics engineering using Azure Synapse Analytics.
• Optimize T-SQL queries and implement indexing strategies.
• Set up ETL/ELT frameworks with error handling and incremental loads.
• Integrate various data formats from different sources.
• Utilize source control and deployment practices for team collaboration.