Squishable

Operations

• Serve as the communication liaison between corporate and store teams.
• Partner with Learning & Development to build and maintain training modules related to store operations.
• Assist in the development, implementation, and ongoing updates of the Store Operations Manual.
• Ensure the Store Planning Calendar and Inbound Order Documents are accurate and communicated on time.
• Order fixtures, supplies, and equipment for new stores and ensure on-time delivery.
• Manage construction timelines and communication with contractors, vendors, and mall management.
• Support new store openings, relocations, pop-ups, and store closings through project management and on-site assistance as needed.
• Monitor and analyze store-level labor data and report insights to leadership.
• Ensure accurate entry of shipment receipts, transfers, and related data into NetSuite.
• Oversee store supply ordering, replenishment processes, and vendor relationships.
• Manage store maintenance and facilities requests, coordinating with mall management and external vendors.
• Track issues, manage repair timelines, and maintain updated documentation of work orders.
• Partner with Retail Leadership, Visual Merchandising, Inventory Planning, L&D, and Finance to support operational needs.
• Troubleshoot store-level issues and remove roadblocks to ensure smooth operations.

Retail Operations Manager

Designer

• Assist with the creation and rollout of seasonal visual merchandising guidelines and in-store directives.
• Support the development of store layouts, signage, fixture placement, and graphics to ensure a unified brand message.
• Collaborate with internal teams and external vendors to coordinate installation of signage, fixtures, and props.
• Create and maintain documents such as floor plans, merchandising guides, and seasonal updates.
• Visit store locations to implement visual updates, support new store openings, and provide feedback on execution.
• Monitor product presentation and suggest improvements to enhance customer engagement and sales.
• Stay current on retail design and merchandising trends to help keep Squishable’s in-store experience fresh and exciting.

Retail Operations Manager

Visual Merchandising & Store Design Associate