IT Help Desk Support
SPX Technologies
full-time
Posted on:
Location Type: Office
Location: Mason • Ohio • United States
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About the role
- Manage life cycle (ticket generation to closure) of assigned incidents and service requests
- Provide frontline technical support to end users, both remotely and in-person
- Support ancillary systems such as desk phones, key fob system, and surveillance cameras
- Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines
- Track and manage IT assets in accordance with IT procedures
- Identify, research, and assist in implementation of new technologies
- Deliver excellent customer service, building rapport with end users
- Communicate and collaborate with internal teams and vendors to escalate and resolve complex technical issues
- Contribute to the continuous improvement of IT infrastructure and processes by providing feedback and recommending solutions
Requirements
- At least 2 years of IT technical support experience in a corporate environment
- 4 years of IT technical support experience in a corporate environment preferred
- Proven experience in providing technical support to end users
- Strong knowledge of hardware, software, peripherals, copiers, printers, scanners, and mobile devices
- Proficiency troubleshooting and resolving technical problems
- Prior experience supporting corporate executives
- Familiarity with networking concepts, protocols, and configurations
- Experience with Desktop, LAN, and telecommunications devices
- Knowledge of ITIL (IT Infrastructure Library) principles and practices
- Excellent customer service and verbal and written communication skills, with the ability to effectively explain technical concepts to non-technical users
- Detail oriented with strong analytical and problem solving skills
- Self-directed, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment
Benefits
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootinghardware knowledgesoftware knowledgenetworking conceptsITILdesktop supportLAN supporttelecommunications supportanalytical skills
Soft Skills
customer servicecommunication skillsproblem solvingdetail orientedself-directedinitiativecollaborationrapport buildingprioritizationadaptability