SPX Technologies

Customer Service Representative

SPX Technologies

full-time

Posted on:

Location Type: Office

Location: Smyrna • Tennessee • United States

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Job Level

Junior

About the role

  • Customer Support Professional communication in person, by phone, email, or chat with internal and external customers.
  • Promptly answer inquiries and concerns quickly and efficiently ensuring a positive customer service experience.
  • Resolve issues: Handle complaints and provide solutions, following up to ensure issues are solved.
  • Escalate complex or unresolved issues to appropriate person(s) for further investigation and resolution.
  • Provide clear and concise instructions to callers regarding troubleshooting procedures.
  • Maintain a professional attitude: Be positive and professional at all times.
  • Work cohesively with all departments to efficiently process incoming orders, change orders, exchanges, and cancellations in a timely manner.
  • Document: Keep accurate records of customer interactions and transactions, including inquiries, requests, resolutions, and follow-up tasks.
  • Maintain department databases and spreadsheets.
  • Stay up to date on industry trends, equipment specifications, and procedural changes.
  • Adhere to safety and quality policies and procedures, making recommendations for improved efficiency, quality, and safety.

Requirements

  • 1-3 years’ experience in an onsite customer service or call center environment
  • 1-3 years’ experience with database management
  • Proficiency using ticketing systems
  • Proficiency in Microsoft Office
Benefits
  • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
  • Competitive health insurance plans and 401(k) match, with benefits starting day one
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
database managementticketing systemsMicrosoft Office
Soft Skills
professional communicationcustomer serviceproblem-solvingpositive attitudeteam collaborationdocumentationattention to detail