SPT Labtech

Field Service Engineer

SPT Labtech

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Scheduling and performing territory service work such as on-site installation and preventative maintenance.
  • Performing emergency service (territory) repair visits.
  • Providing remote telephone assistance.
  • Being available to travel at short notice in order to support other Field Service Engineers when needed.
  • Timely completion of all required documentation.
  • Communicating any product quality issues to the appropriate persons.
  • Working closely with Territory Sales personnel and Field Applications Specialists.
  • Responsible for account management, ensuring a high degree of customer satisfaction.
  • Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables.

Requirements

  • Previous Experience with electro-mechanical and automated systems, ideally within the pharmaceutical/healthcare sectors.
  • Previous experience of working with Liquid Handling products would be advantageous.
  • Strong customer focus.
  • Excellent communication skills and a proactive approach to workload.
  • Education equivalent of at least an Associates degree or previous experience in an engineering discipline.
  • Highly organised with excellent follow-up skills.
  • Self-motivated, team player.
  • Ability to travel on short notice.
  • Valid Passport
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electro-mechanical systemsautomated systemsLiquid Handling productspreventative maintenanceemergency service repairinstallationaccount management
Soft Skills
customer focuscommunication skillsproactive approachorganisational skillsfollow-up skillsself-motivatedteam player
Certifications
Associates degree