Field Service Engineer, 2nd Shift
Intuitive
Field Support Specialist – Temporary
Sprinter Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Junior
About the role
- Be the first line of support for Sprinters in the field via Slack, phone, and ticketing systems.
- Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.
- Communicate clearly and empathetically, building trust and confidence with Sprinters.
- Escalate issues appropriately to Market Operations or Clinical Managers.
- Track and document field challenges to identify patterns and process improvement.
- Support d-hoc operational projects and process documentation as assigned.
Requirements
- 1+ year of experience in operations support, customer service, healthcare administration, or similar.
- Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset.
- Ability to stay calm and effective under pressure.
- Comfortable with tools like Slack, Google Workspace, and ticketing systems.
- Availability to work flexible hours, including mornings or weekends, as business needs evolve.
- Prior healthcare or startup experience.
- Experience in a support center, dispatch, or field operations environment.
Benefits
- Medical, dental, and vision coverage—100% paid for you and your dependents
- 401(k) with company match
- Short- and long-term disability, life insurance, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations supportcustomer servicehealthcare administrationproblem-solving
Soft skills
communicationempathycalm under pressuretrust building
