Sprinklr

Senior Manager – Strategy & Ops

Sprinklr

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Job Level

Senior

About the role

  • Support the development and execution of the Professional Services strategy aligned with company goals and SaaS business models.
  • Partner with senior leadership to translate strategic priorities into actionable plans and measurable outcomes.
  • Analyze market trends, customer needs, and internal performance data to inform decision-making.
  • Drive day-to-day operational effectiveness of the Professional Services organization across regions.
  • Define, track, and report on KPIs, metrics, and dashboards to ensure performance visibility and accountability.
  • Establish and improve scalable, repeatable processes for consistent service delivery.
  • Partner with cross-functional teams (Sales, Customer Success, Product, Finance) to ensure seamless execution.
  • Act as a thought partner to leadership by providing structured insights and recommendations.
  • Support the design and continuous improvement of service offerings to meet customer expectations.
  • Monitor customer outcomes and feedback to drive service quality and satisfaction.
  • Partner with delivery leaders to ensure consistent, high-quality execution.
  • Drive adoption of new processes, tools, and operating models across the organization.
  • Support change management initiatives to improve efficiency and scalability.
  • Foster collaboration across global and cross-functional teams.

Requirements

  • 12-15 years of experience in professional services, consulting, or operations roles, preferably in SaaS or software organizations.
  • Proven experience driving operational improvements and supporting strategy execution.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Experience working cross-functionally in global, matrixed environments.
  • Familiarity with KPI frameworks, dashboards, and process optimization.
  • Strong communication and stakeholder management skills.
  • Experience supporting executive-level reporting and business reviews is a plus.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Voluntary healthcare coverage
  • Mentoring Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI frameworksdashboardsprocess optimizationdata analysisoperational improvementsstrategy execution
Soft Skills
analytical skillsproblem-solving skillscommunication skillsstakeholder managementcollaboration