Spring Health

Associate Director – Strategic Operations

Spring Health

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $160,000 - $184,000 per year

Job Level

Senior

About the role

  • Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions.
  • Identify and evaluate opportunities to leverage AI and automation to improve operational efficiency, reduce cost-to-serve, and enhance scalability.
  • Translate margin targets into actionable operational initiatives with clear owners, timelines, and measurable KPIs.
  • Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical).
  • Establish governance structures, milestones, and success metrics to ensure initiatives are delivered on time and at impact.
  • Build business cases for automation, tooling improvements, vendor optimization, and process redesign.
  • Connect financial targets to day-to-day operations through performance dashboards, KPI rigor, and accountability cadences.

Requirements

  • 4-6 years of experience in consulting, investment banking, corporate strategy, or strategic operations; top-tier consulting experience strongly preferred.
  • 1+ years of operating experience at a high-growth or scale-stage company.
  • Demonstrated experience leading complex, cross-functional programs with multiple stakeholders.
  • Proven track record driving operational or cost-efficiency initiatives tied to financial outcomes.
  • Understanding of how AI tools can be applied to manual processes, with the ability to evaluate ROI, risks, and change management considerations.
  • Strong financial fluency - comfort working with margin models, cost structures, and performance metrics.
  • BA or BS in any field required; MBA strongly preferred.
Benefits
  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational efficiencyAIautomationKPIfinancial modelingcost structuresperformance metricsprocess redesignvendor optimizationbusiness case development
Soft Skills
leadershipcross-functional collaborationstakeholder managementstrategic thinkingcommunicationproblem-solvingchange managementaccountabilityanalytical skillsorganizational skills
Certifications
MBA