Representing a professional front facing service to Action for Children staff across Scotland.
Responsible for attending sites, providing technically focused support and solutions.
Oversee the commissioning and de-commissioning of sites providing technical input and resource.
Support the Service Desk in providing remote support when not out in the field.
Maintain professional development through research of recent and relevant developments in Technology.
Apply continuous improvements to service and processes.
Provide direction and guidance to less experienced IT staff.
Develop strong relationships with remote service users and being the Ambassador for the Action for Children IT department.

Requirements

Foundation Qualification in ITIL (or equivalent experience).
Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, the Data Protection Act 1998 and GDPR.
Exceptional customer service skills with expertise in troubleshooting, diagnosing, and solving complex computer related problems.
Familiar with the use of Help Desk systems.
Experience of working in a technical field-based role.
Strong working knowledge of computer hardware and networks with expertise in troubleshooting hardware and software issues.
Proficient technical knowledge of MS-Windows operating system, Office 365, Azure and Active Directory.
Experience in the provisioning and troubleshooting of Wi-Fi and basic networking, Cat5/6 cabling etc.

Benefits

29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
Gain professional qualifications and excellent training/development opportunities.
Flexible maternity, adoption, and paternity packages.
Pension with up to 7% employer contribution with included life assurance cover.
Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdiagnosingsolving complex computer problemscomputer hardwarenetworksMS-WindowsOffice 365AzureActive DirectoryWi-Fi provisioning

Soft Skills

customer servicecommunicationrelationship buildingguidancesupportprofessional developmentcontinuous improvementtechnical support

Certifications

Foundation Qualification in ITILISO27001Data Protection Act 1998GDPR