Senior Account Manager - Bilingual (Mandarin/English)
Spreetail
Senior Account Manager, Bilingual, Mandarin/English
Spreetail
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama
Visit company websiteSalary
💰 $120,000 - $170,000 per year
Job Level
Senior
About the role
- Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services using market insights to estimate realistic opportunities with brands.
- Build and manage brand long-term strategy into actionable steps and motivate team members, peers, and brand leadership to drive that strategy.
- Manage day-to-day account level health including on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance.
- Establish and build strong working relationships with business leaders at all levels; manage day-to-day brand communication and ongoing relationships related to current, new, and upcoming projects.
- Manage brand input and feedback for projects with detailed directions and timelines, consistently delivering best-in-class Brand experience.
- Formulate and present brand reporting for overall account health; provide actionable insights and takeaways to close performance gaps.
- Lead brand calls; facilitate agenda items, track questions, manage call takeaways to completion, and complete Weekly Business Review researching account level issues and identifying action plans.
Requirements
- Bachelor’s degree in Business, Finance, Project Management, or Client Services.
- Must be fluent in Mandarin and English with the ability to effectively communicate and translate with Mandarin-speaking Brands.
- Experience in project management or account management.
- At least 5-6 years managing 3PL clients with net sales exceeding $20 million annually.
- Proven ability to consistently and positively contribute in a fast-paced environment.
- Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles).
- Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind.
- Creative thinking and problem-solving aptitude along with strong writing, phone, and presentation skills.
- Eligible applicants must reside in one of the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, or Wyoming.
