Spotnana

Account Manager

• Lead strategic relationships with assigned partners, serving as the primary senior point of contact and executive sponsor
• Define and drive joint account strategies, including multi-year growth planning, pipeline creation, and expansion opportunities
• Lead renewals, commercial discussions, and expansion strategies in partnership with Sales and leadership teams
• Drive joint go-to-market execution including co-sell motions, enablement, and partner pipeline reviews
• Partner cross-functionally to align delivery performance, customer experience standards, and long-term platform adoption
• Represent partner needs internally by translating feedback into actionable insights for Product, Engineering, and GTM teams

Senior Account Manager

Business Intelligence Analyst

• Aggregate, validate, and govern data across booking systems, CRM, finance tools, and partners
• Build and maintain dashboards and automated reports tracking usage, spend, and satisfaction
• Deliver recurring reporting for leadership on a daily, weekly, and monthly cadence
• Analyze trends and cohorts to surface risks, growth opportunities, and inefficiencies
• Create clear visuals and insights for QBRs, EBRs, and executive readouts
• Partner with Engineering, Product, and external teams to improve data pipelines and definitions

Data Reporting Analyst

Compliance

• Customer Assurance: Assist with questionnaire responses and Trust Center management
• Third-party Risk: Assist with vendor risk assessments
• Audits: Assist with evidence collection during audit cycles
• Compliance Activities: Oversee or conduct scheduled user access reviews, incident and disaster recovery exercises, and ad-hoc audits of specific processes and systems.
• Continuous Improvement: Participate in project work to improve the maturity of the ISMS program, supporting processes, and automations.

Senior Account Manager

Data Reporting Analyst

Governance, Risk and Compliance Analyst