Spotlight Media

Account Manager – K-Beauty Brands

Spotlight Media

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $65,000 - $108,500 per year

Job Level

Junior

About the role

  • Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English.
  • Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours.
  • Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
  • Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed.
  • Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones.
  • Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content review.
  • Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
  • Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments.
  • Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.
  • Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicated.
  • Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations.
  • Maintain source-of-truth documentation: trackers, promo calendars, etc.
  • Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
  • Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

Requirements

  • Fluency in Korean (written and spoken) – required.
  • Flexibility to work Korean business hours (KST) when needed.
  • 1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
  • Strong project management skills: task tracking, timelines, stakeholder coordination.
  • Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
  • Excellent written and verbal communication in both Korean and English with a strong service mindset.
  • Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).
  • Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management.
Benefits
  • High autonomy and real ownership from day one-no micromanagement.
  • Direct exposure to top-tier K-beauty brands and the fastest-growing corner of e-commerce.
  • A growth-first culture that rewards builders, not seat-warmers.
  • Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
  • Competitive compensation, performance upside, and flexible/hybrid work (location dependent).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysisaccount managementclient communicationstranslationquality assuranceperformance metrics monitoringpromotional coordinationcontent creatione-commerce operations
Soft Skills
flexibilityservice mindsetstakeholder coordinationcommunicationorganizational skillsproblem-solvingattention to detailadaptabilityteam collaborationtime management