Business Banking Operations Analyst
Monzo Bank
MacOS
INT Operations Director, Payments
Sporty Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
- Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
- Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
- Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
- Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
- Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
- Ensuring the payments team are remaining current on industry trends
- Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
- Ensure end user issues are resolved in a timely manner
- Manage, recruit and train a team of payment specialists across different geographies
- Act as a primary POC with network partners to resolve ongoing production issues
Requirements
- Fluency in both written and spoken English
- Bachelor’s or Master’s degree in Finance or a related field
- Advance knowledge of global payment systems, region specific rules and regulations
- Payment operations experience across tech / fintech / gaming industry is an advantage
- Proven experience in fraud, risk, KYC, investigation, and risk management
- Expert experience managing, leading and building a wider team
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
- Experienced owning and and solving complex payment issues
- Understanding of Compliance and Risk Awareness
Benefits
- A competitive salary + individual performance based bonuses every quarter
- 28 days paid annual leave
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payment operationsfraud preventionrisk managementKYCdata analysiscompliancepayment systemsmetrics analysisproblem solvingteam management
Soft skills
leadershipanalytical skillsdecision-makingcommunicationcollaborationmotivationadaptabilitycustomer experience focusteam buildingtraining
