Business Banking Operations Analyst
Monzo Bank
MacOS
Head of Student Experience Delivery – EdTech, Customer Operations
RS Consult
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Entry Level
About the role
- Develop and steward the frameworks, rhythms and standards that enable the delivery team to drive and scale rapid, reliable value across our programme portfolio
- Proactively manage student growth planning and scaling up of our proposition whilst improving quality and standards
- Drive a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation.
- Champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIS (costs, attrition, progression, CSATs and outcomes)
- Lead the design and adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management
- Ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience.
- Connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements across delivery processes.
- Line‑manage the Delivery Management Team creating a high‑performance culture that thrives on ambition, speed, high growth and high quality
- Build succession pipelines, mentor future leaders and champion diversity of thought
- Act as the connective tissue between Product and cross functional teams ensuring delivery plans lead to a strategic portfolio uplift and align with company OKRs
- Liaise with our partners for matters related to programme delivery to inform growth planning, reviews and continuous improvement
Requirements
- Have significant experience leading delivery or programme teams in SaaS or EdTech scale‑ups, with a strong track record in automation and service reliability
- Are driven by ambitious targets to improve learner(customer) success and journey
- Move confidently between operational detail and strategic planning, using data to guide decisions
- Are a confident Ai and automation seeking manager who drives system and process level transformation for scalable excellence
- Communicate complex ideas for effective decision making and build trusted relationships across stakeholder groups
- Care deeply about building high performing teams
- Remain calm in ambiguity, identify patterns in complexity and bring people with you towards clear outcomes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automationdata analysisservice reliabilityprogram managementdelivery managementprocess transformationperformance improvementscalable excellenceOKRsKPIs
Soft skills
leadershipcommunicationrelationship buildingstrategic planningteam buildingproblem solvingadaptabilitymentoringcollaborationdecision making
