RS Consult

Operations

• Develop and steward the frameworks, rhythms and standards that enable the delivery team to drive and scale rapid, reliable value across our programme portfolio
• Proactively manage student growth planning and scaling up of our proposition whilst improving quality and standards
• Drive a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation.
• Champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIS (costs, attrition, progression, CSATs and outcomes)
• Lead the design and adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management
• Ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience.
• Connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements across delivery processes.
• Line‑manage the Delivery Management Team creating a high‑performance culture that thrives on ambition, speed, high growth and high quality
• Build succession pipelines, mentor future leaders and champion diversity of thought
• Act as the connective tissue between Product and cross functional teams ensuring delivery plans lead to a strategic portfolio uplift and align with company OKRs
• Liaise with our partners for matters related to programme delivery to inform growth planning, reviews and continuous improvement

Head of Student Experience Delivery – EdTech, Customer Operations

Security Engineer

• **What your day to day will look like with us**
• - Partner with the Programme Development team in the design of the curriculum, with a focus on strategic thinking and leadership skills specific to cybersecurity contexts
• - Offer critical perspectives during design and development, aligning course content with real-world applications and desired career outcomes.
• - Develop and refine course specifications to curate a learning journey that's not only engaging but also maps directly to tangible career advancements for learners.
• - Lead the design and execution of assessments, weekly assignments, and hands-on activities, aligning with FourthRev's commitment to project-based learning.
• - Collaborate in the creation of content, ranging from written materials, storyboards, video scripts, animations, to in-depth tutorials and real-world case studies.
• - Participate in regular team meetings, bringing to the table a wealth of resources, case studies, and scenarios to enhance the curriculum.
• - Engage in asynchronous collaboration, providing timely answers and solutions to questions from the team.
• - Champion FourthRev's core values, mission, and strategic vision, acting as an ambassador both internally and externally.

Cybersecurity Leadership – Subject Matter Expert

Graphics Designer

• Collaborate with Learning Experience Designers (LXDs), marketing, and other internal teams to create engaging multimedia content that enriches the learning experience.
• Review, edit, and evaluate the accuracy, consistency, and quality of media assets, ensuring adherence to company brand and media production standards.
• Manage the end-to-end production process for video, audio, and digital content, ensuring clarity, accessibility, and brand alignment.
• Build and maintain relationships with external suppliers and freelancers, managing costs, quality, and delivery standards.
• Ensure media production complies with best practices in accessibility, inclusivity, and educational effectiveness.
• Define project timelines, deliverables, and resources in a multiproject environment, tracking progress to ensure work is delivered on time and within budget.
• Provide regular reports on media production status, highlighting areas of improvement and strategies for enhancing content offerings.
• Track and monitor production budgets within agreed allocations.
• Participate in content planning meetings, offering insight into production challenges, resource needs, and potential solutions.
• Maintain accurate documentation and an organised media asset library to ensure accessibility and reusability.
• Coordinate and oversee media development and filming activities, including those at partner locations in the UK.
• Support ad hoc media-related requests from colleagues, ensuring fast turnaround and alignment with brand and production standards.
• Drive initiatives to improve media production quality, including developing and updating internal policies, standards, and procedures.
• Identify opportunities to streamline workflows and adopt new tools, particularly AI-driven solutions, to enhance both efficiency and creativity.
• Contribute to building a scalable, future-ready media production framework that supports organisational growth.

Multimedia Design Coordinator – EdTech, Digital Learning

Sales

• Support prospective students by guiding them through the application and enrolment process
• Drive enrolments by influencing beneficial customer decisions using sales experience and intuition
• Contact leads via phone, email, and video within a structured contact strategy framework
• Utilise CRM tools (HubSpot) to track, manage, and optimise the student enrolment journey
• Provide a world-class customer experience by delivering professional, friendly, and efficient service
• Collaborate with teams such as direct sales and student support to ensure smooth transitions for new students
• Promote partner brand value propositions and clearly communicate the unique benefits of each Career Accelerator programme
• Continuously improve by actively participating in training, upskilling, and special projects
• Grow student numbers by encouraging referrals from existing and past students

Student Enrolments Advisor / Consultant

• Support prospective students by guiding them through the application and enrolment process
• Drive enrolments by influencing beneficial customer decisions using sales experience and intuition
• Contact leads via phone, email, and video within a structured contact strategy framework
• Utilise CRM tools (HubSpot) to track, manage, and optimise the student enrolment journey
• Provide a world-class customer experience by delivering professional, friendly, and efficient service
• Collaborate with direct sales and student support teams to ensure smooth transitions for new students
• Promote partner brand value propositions and communicate benefits of each Career Accelerator programme
• Continuously improve by participating in training, upskilling, and special projects
• Grow student numbers by encouraging referrals from existing and past students

Head of Student Experience Delivery – EdTech, Customer Operations

Cybersecurity Leadership – Subject Matter Expert

Multimedia Design Coordinator – EdTech, Digital Learning

Student Enrolments Advisor / Consultant

Student Enrolments Advisor / Consultant – EdTech Sales