Operations

• Investigating the most complex and high-risk financial crime cases, ensuring accurate and efficient resolution within service level agreements.
• Serving as the final point of technical escalation and approval for Financial Crime Investigators and Team Managers, including resolving quality challenges.
• Providing specialist knowledge, coaching, and constructive feedback to Financial Crime Investigators and Team Managers to enhance service, quality, and performance.
• Working with Control Owners, Analysts, and Product Partners to test, launch, and embed new tasks, processes, or rules, and leading their implementation.
• Supporting operational effectiveness through deep dives, identifying knowledge gaps, and providing product/process feedback to improve tools and risk management.
• Final point of escalation for onboarding decisions in high risk/complex cases.
• Supporting our Learning and Development Team to create new learning materials and guidance for workshops and training sessions.

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