Spoonity Inc.

Customer Success Manager

• Build activation plans with clear tasks and timelines.
• Train clients on loyalty, digital ordering, reporting, and integrations.
• Track adoption and resolve blockers with Product and Support.
• Build success plans for top accounts with measurable KPIs.
• Run quarterly business reviews to show impact and ROI.
• Identify renewals and expansion opportunities.
• Maintain account notes, tasks, and health scores in HubSpot.
• Share market feedback with Product to improve the platform.
• Travel for key accounts, pilots, and major launches.

• Own a portfolio of restaurant and retail clients across LATAM and North America
• Support new clients, coordinate training, and ensure smooth go-live
• Develop success plans aligned with client goals and KPIs
• Monitor account health, usage, and engagement metrics
• Drive renewals and identify upsell or cross-sell opportunities
• Serve as the client’s main point of contact for product questions and escalations
• Partner with Product and Support to resolve issues quickly
• Gather feedback to improve product features and user experience
• Maintain accurate client data and activity logs in HubSpot
• Deliver monthly and quarterly business reviews

Customer Success Manager

Customer Success Representative