Customer Success Representative
Spoonity Inc.
contract
Posted on:
Location Type: Hybrid
Location: Cuauhtémoc • Mexico
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About the role
- Own a portfolio of restaurant and retail clients across LATAM and North America
- Support new clients, coordinate training, and ensure smooth go-live
- Develop success plans aligned with client goals and KPIs
- Monitor account health, usage, and engagement metrics
- Drive renewals and identify upsell or cross-sell opportunities
- Serve as the client’s main point of contact for product questions and escalations
- Partner with Product and Support to resolve issues quickly
- Gather feedback to improve product features and user experience
- Maintain accurate client data and activity logs in HubSpot
- Deliver monthly and quarterly business reviews
Requirements
- 3+ years in Customer Success, Account Management, or SaaS client support
- Experience in hospitality tech or loyalty programs is a strong asset
- Proven track record of managing multiple clients and hitting renewal goals
- Strong communication and presentation skills
- Data-driven mindset with the ability to analyze usage and performance reports
- Bilingual English/Spanish required
- Familiarity with HubSpot
Benefits
- Competitive base salary
- Quarterly performance bonus based on retention and upsell metrics
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaS client supportData analysisPerformance reporting
Soft Skills
CommunicationPresentationClient relationship managementProblem-solvingCollaboration