Spoonity Inc.

Customer Success Manager

Spoonity Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Cuauhtémoc • Mexico

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About the role

  • Build activation plans with clear tasks and timelines.
  • Train clients on loyalty, digital ordering, reporting, and integrations.
  • Track adoption and resolve blockers with Product and Support.
  • Build success plans for top accounts with measurable KPIs.
  • Run quarterly business reviews to show impact and ROI.
  • Identify renewals and expansion opportunities.
  • Maintain account notes, tasks, and health scores in HubSpot.
  • Share market feedback with Product to improve the platform.
  • Travel for key accounts, pilots, and major launches.

Requirements

  • 5 plus years in customer success, account management, or implementation for SaaS.
  • Experience with restaurants, retail, or payments is preferred.
  • Strong project management and client communication skills.
  • Comfortable training clients and leading workshops.
  • Data focused, able to read dashboards and find risk early.
  • Fluent in Spanish and English.
  • Comfortable with HubSpot, Jira, analytics tools, and ticketing systems.
  • Able to travel within Mexico.
Benefits
  • Professional development
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementimplementationproject managementdata analysisKPI trackingtrainingworkshop facilitation
Soft Skills
client communicationproblem solvingorganizational skillsadaptability