Client Success Manager
Crosslake Technologies
Senior Manager, Customer Success
SponsorUnited
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Own overall success, client onboarding, product adoption, training, account health and retention across a $2M+ book of business
- Build and sustain trusted partnerships with senior brand marketers and sponsorship decision-makers
- Act as a consultative partner by sharing best practices, sponsorship trends, and data-driven insights
- Drive meaningful usage of the SponsorUnited platform
- Advocate for brand clients internally, translating feedback and insights into actionable inputs for the Product, Support, and Leadership teams
- Anticipate churn risks by analyzing engagement data, implementing playbooks, and driving proactive engagement strategies
- Identify upsell and cross-sell opportunities
- Partner with Product, Marketing, and Support teams to deliver seamless, high-value client experiences
Requirements
- 8–10+ years of experience in Customer Success, Account Management, or Client Strategy roles, ideally within SaaS, sports, sponsorship, or media
- Ability to travel for client meetings, conferences, or internal events (approximately 10–20% of the time)
- Senior-level experience managing enterprise accounts and building executive-level relationships
- Prior experience working in-house on a brand sponsorship team OR agency-side advising brands on sponsorship strategy strongly preferred
- Experience with or knowledge of the SponsorUnited platform is a strong plus
- Demonstrated success leading large client portfolios with measurable outcomes in adoption, retention, and growth
- Excellent communicator with strong presentation, relationship-building, and influencing skills at the executive level
- Strategic thinker with a consultative, problem-solving approach; equally comfortable with high-level vision and detailed execution.
- Data-driven mindset with ability to analyze engagement metrics and develop actionable insights
- Experience leading cross-functional collaboration to elevate customer outcomes
Benefits
- Opportunity to shape the future of sponsorship intelligence
- Direct impact on the success and strategy of leading brands
- Collaborative, innovative culture where your expertise drives business evolution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementClient StrategyData AnalysisSponsorship StrategyEngagement MetricsUpsellingCross-sellingConsultative SellingEnterprise Account Management
Soft skills
CommunicationPresentationRelationship BuildingInfluencingStrategic ThinkingProblem SolvingProactive EngagementCollaborationTrust BuildingClient Advocacy
