Client Success Manager
Crosslake Technologies
Customer Success Program Coordinator
BPCS, Comprehensive marketing solutions, ltd.
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $36 per hour
Job Level
Junior
About the role
- Support execution of customer success and service management strategies.
- Prepare and manage presentation decks, meeting materials, and reports for internal sessions.
- Schedule, coordinate, and facilitate virtual meetings and community engagement events.
- Collaborate cross-functionally with team members across time zones to ensure consistent communication and task follow-through.
- Assist leadership with role strategy planning, talent initiatives, and process improvement documentation.
- Maintain team SharePoint sites, communication channels, and shared resources to ensure information accuracy and accessibility.
- Track milestones and deliverables, ensuring projects meet deadlines and quality expectations.
- Contribute to ongoing improvement of operational workflows and documentation standards.
Requirements
- 0–2 years of experience in program coordination, project support, or operations within a corporate or enterprise setting.
- Demonstrated proficiency with enterprise collaboration tools such as Teams, SharePoint, and Outlook (or similar).
- Ability to manage multiple priorities with minimal supervision and high attention to detail.
- Excellent written and verbal communication skills for virtual collaboration.
- Strong organizational and time-management skills, with the ability to meet tight deadlines.
- Familiarity with large-scale business processes or customer success operations.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program coordinationproject supportoperations
Soft skills
attention to detailwritten communicationverbal communicationorganizational skillstime-management skills
