SponsorUnited

Customer Success Manager

• Own overall success, client onboarding, product adoption, training, account health and retention across a $2M+ book of business
• Build and sustain trusted partnerships with senior brand marketers and sponsorship decision-makers
• Act as a consultative partner by sharing best practices, sponsorship trends, and data-driven insights
• Drive meaningful usage of the SponsorUnited platform
• Advocate for brand clients internally, translating feedback and insights into actionable inputs for the Product, Support, and Leadership teams
• Anticipate churn risks by analyzing engagement data, implementing playbooks, and driving proactive engagement strategies
• Identify upsell and cross-sell opportunities
• Partner with Product, Marketing, and Support teams to deliver seamless, high-value client experiences

Senior Manager, Customer Success