Client Success Manager
Crosslake Technologies
Customer Success Coordinator
FMG
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Minnesota, Missouri, Montana, New Hampshire, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Mid-LevelSenior
About the role
- Clear and professional communication with subscribers via phone, email, and video conference to collaborate on building their website.
- Adapt your approach to a wide range of subscribers, from those who are more 'hands-on' to those who want more guidance and support.
- Build subscribers’ websites using our proprietary content management system (CMS).
- Notate your work in our client relationship management software (Hubspot).
- Manage your calendar and schedule with a workload of 30+ projects.
- Set proper expectations with subscribers throughout the setup process, keeping them on target and within the expected timeframe.
- Work closely with other departments (Fulfillment, Domains, Copywriting and Front End Devs) to accomplish tasks related to building or launching websites.
- Access to a private & secure workspace, free from distractions.
- Remain accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor.
- Maintain an internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps).
Requirements
- Prior Customer Service or Support experience.
- Time Management.
- Professional oral and written communication skills.
- Highly organized.
- Self-driven.
- An eye for design.
- Project management experience will be extremely helpful.
- Interest in HTML, CSS is a plus.
Benefits
- Generous paid holiday schedule, including a full week off for Winter Holiday Shutdown.
- Comprehensive paid time off policies covering vacation, sick days, parental leave, and bereavement leave.
- Medical with $0 co-pay, Telehealth plan, Dental, Vision.
- Health Savings Account (HSA) with generous employer contributions.
- Flexible Spending Accounts (FSA).
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
- Company-paid Short & Long Term Disability coverage.
- Company-paid Employee Assistance Program (EAP).
- Matching 401(k) with immediate full vesting.
- On Demand Pay - allows access to a portion of your earned wages prior to payday with same day deposit.
- Internet & Gym Reimbursement.
- Provide work computer equipment necessary for success.
- Mix of fun in-person and virtual events planned by Employee Events Committee and managers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLCSSproject management
Soft skills
customer servicetime managementprofessional communicationorganizationself-drivendesign
