Client Success Operations Associate
Flywire
Job Level
Mid-LevelSenior
About the role
- Engage with Spocket users via email and online chat to help answer their questions and solve any problems they might encounter
- Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business
- Escalate bugs and product issues to the tech team on an as-needed basis
- Be comfortable speaking to customers on the phone, when necessary
- Collaborate on articles to help retailers and suppliers enhance their Spocket experience
- Gather user feedback and feature suggestions to help form Spocket’s product strategy
Requirements
- Passionate about working with people and demonstrate empathy in all interactions
- Excellent communication skills that convey both confidence and charm
- Fast learner and genuinely enjoy problem-solving
- Enjoy continual adaptation and change to your week to week
- Overflowing with positive energy and enjoy collaborating with others
- Self-starter that enjoys multitasking and having ownership over contributions
- 3+ years of customer support-related experience
- Experience in the E-commerce industry
- Experience in Sales and Marketing
- Comfortable speaking to customers on the phone when necessary
- Comfortable working rotational shifts (CS Team operates 24/7)
- Set up to work remotely (stable internet connection and computer)
