Spocket

Customer Success Manager

• Engage with Spocket users via email and online chat to help answer their questions and solve any problems they might encounter
• Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business
• Escalate bugs and product issues to the tech team on an as-needed basis
• Be comfortable speaking to customers on the phone, when necessary
• Collaborate on articles to help retailers and suppliers enhance their Spocket experience
• Gather user feedback and feature suggestions to help form Spocket’s product strategy

Customer Success Specialist