Spire Orthopedic Partners

Call Center Representative

• Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients
• Manage calls from patients requiring medical care and provide / gather information needed
• Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy
• Facilitates the appointment process by gathering necessary demographic, referral source and clinical information
• Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.

Call Center Agent, Part Time

• Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.
• Manage calls from patients requiring medical care and provide / gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screen and transfer calls to the appropriate person/department.
• Assign pending documents into a patient’s chart within the EMR system.
• Other duties as assigned by managers and leads.

Call Center Agent

• Manage calls from patients requiring medical care and provide/gather information needed
• Create, update, and access confidential patients' data in EMR
• Facilitate the appointment process by gathering necessary demographic and clinical information
• Communicate with all departments effectively to minimize wait times