Call Center Agent, Part Time

Spire Orthopedic Partners

Call Center Agent registering new patients and assisting current patients at Spire Orthopedic Partners. Managing calls and data entry while ensuring high-quality customer service.

Posted 7/16/2026part-timeRemote • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient communications and data entry within electronic medical records (EMR) systems, ensuring accuracy and confidentiality. Excels in providing high-quality customer service in a fast-paced call center environment.

Highest-signal resume keywords

Electronic Medical Records (EMR) ExperienceCall Center ExperienceCustomer Service SkillsDetail-OrientedEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient RegistrationAppointment SchedulingConfidentiality Management

Soft Skills

Organizational SkillsTeam PlayerFriendly Phone Presence

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare ServicesPatient CareTelephone Communication

About the role

Key responsibilities & impact

Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients
Manage calls from patients requiring medical care and provide / gather information needed
Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy
Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation
Observes telephone flow; offering or requesting assistance as needed
Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
All other duties as assigned by the manager.

Requirements

What you’ll need

A great communicator with a friendly, professional phone presence
Detail-oriented and organized — ability to handle multiple calls and tasks with ease
A team player who thrives in a supportive, fast-paced environment
Previous experience with call centers and healthcare services a plus
Experience with electronic medical records (EMR/EHR) preferred
High School Diploma or Equivalent required.

Benefits

Comp & perks

Excellent growth and advancement opportunities
Dynamic environment
Access to a diverse network of practitioners
Broad infrastructure of tools and programs to enhance the employee experience
Competitive Compensation
Generous PTO
Benefits package: health, dental, vision, 401(k), etc.